Sr. Manager, Technical Solutions
Databricks
Bengaluru, IndiaPosted 3 months ago
Skill Required
SupportTechnical LeadEngineeringDatabricksnetworkinganalyticaldebuggingbuildingwrittenTestNGSparkAzureLinuxUnityCloudJavaAWSGCPAI
Key highlights
- Minimum 15 years of tech industry experience required
- Minimum 6 years of managerial experience leading at least six technical support engineers
- Experience with cloud native platforms (AWS, Azure, GCP) and big data technologies such as Apache Spark
- Role based in India, building and managing a regional support team
- Comprehensive benefits and perks offered (region‑specific details)
- Strong commitment to diversity, equity, and inclusion
Role overview
Databricks is looking for a Senior Technical Solutions Manager to grow, lead and manage the Technical Solutions Engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long‑running support tickets raised by Databricks customers while overseeing the Support operations.
Responsibilities
- Build and manage a team of Technical Solution Engineers
- Provide coaching and mentorship to the engineers
- Identify and implement process improvements to meet or exceed regional performance KPIs
- Establish training plans and subject matter expertise within the team
- Drive support escalations and establish cross‑functional collaboration to manage and resolve issues
- Be a player‑coach and provide technical leadership to the regional support team
- Coordinate with Sales and field teams to address account‑level concerns and drive adoption and usage of the Databricks platform
- Define quarterly goals and track them to completion to drive team growth and personal development
- Scale the organization by developing processes and guidelines that promote operational efficiency
- Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues
- Perform risk assessments and be a hands‑on leader
Requirements
- Minimum 15 years of experience in the Tech Industry – SaaS Support, building, testing, and maintaining
- Minimum 6+ years of managerial experience, leading a team of at least 6+ technical support engineers
- Proven experience working with cloud native applications/SaaS (AWS, Azure, GCP), big data platforms, or Apache Spark™ in a technical capacity
- Demonstrated experience in a customer‑facing role managing a large regional team of technical support engineers
- Excellent analytical and troubleshooting skills
- Excellent customer‑facing, verbal and written communication skills
- A team‑oriented attitude and a high degree of comfort working in a startup environment
Nice to have
- Hands‑on experience in systems troubleshooting, networking, and Linux fundamentals, JVM troubleshooting, debugging of Java applications
Benefits
- Comprehensive benefits and perks that meet the needs of all employees (specific details vary by region)
- Diversity and inclusion commitment with equal employment opportunity standards
Additional details
- About Databricks: The Data and AI company serving more than 20,000 organizations worldwide, including 70% of the Fortune 500, with a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog.
- Databricks has a global presence with headquarters in San Francisco and 30+ offices worldwide.
- Compliance: Access to export‑controlled technology or source code may require a U.S. government license, and the employer may decline an applicant on that basis alone.