Solutions Engineer
OpenAI
Delhi, IndiahybridPosted 9 months ago
Skill Required
Go To Marketsimilar)securityOpenAPIDesign PatternsAIFulltime
Key highlights
- Location: Delhi, Mumbai, or Bangalore.
- Hybrid work: 3 days in‑office per week.
- Relocation assistance provided.
- Required experience: 7+ years as a Solutions Engineer.
- Must have strong security and compliance expertise for B2B SaaS.
- Commitment to safe and ethical AI evolution.
Role overview
The Technical Success team at OpenAI ensures developers and enterprises get maximum value and adoption from the OpenAI API platform and the ChatGPT business product. We are looking for a Solutions Engineer to partner with customers, guide AI strategy, demonstrate solutions, and help them achieve tangible business value through pre‑sales activities and strong customer advocacy.
Responsibilities
- Deliver an exceptional pre‑sales customer experience.
- Provide technical expertise in the pre‑sales process, outlining the value proposition, clarifying technical requirements, and answering product‑related questions.
- Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including demos, use case scoping, and proof of concepts.
- Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.
- Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre‑sales process.
- Develop and nurture strong customer relationships during the evaluation and purchasing process.
- Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.
- Collaborate closely with the Sales and GRC teams to ensure a seamless pre‑sales experience.
Requirements
- Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.
- Have a solid track record of delivering and scaling an exceptional pre‑sales customer experience.
- Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.
- Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
- Operate with high horsepower, have strong problem‑solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
- Are personally committed to fostering the safe and ethical evolution of AI.
Nice to have
- Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
Benefits
- Hybrid work model: 3 days in the office per week.
- Relocation assistance for new employees.
- Equal‑opportunity employer with non‑discrimination policy.
- Reasonable accommodations provided for applicants with disabilities.
Additional details
- About the Team: The Technical Success team is responsible for the customer experience on both the OpenAI API platform and the ChatGPT business product, serving customers from early‑stage startups to global enterprises.
- Location options: Delhi, Mumbai, or Bangalore.
- About OpenAI: An AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity.
- OpenAI’s affirmative action and equal employment opportunity policy statements are available for review.
- Background checks will be administered in accordance with applicable law; candidates with arrest or conviction records will be considered consistent with those laws.
- Report non‑compliant job postings via the provided form; no response will be given to inquiries unrelated to posting compliance.
- OpenAI Global Applicant Privacy Policy is in effect.