Growth Management - Senior Manager - Merchant
Paytm
Noida, Uttar Pradesh, IndiaPosted 3 months ago
Skill Required
GrowthBusiness AnalysisanalyticalObservabilitybuildingDesign PatternsSQL
Key highlights
- High‑ownership leader role focused on subscription growth, retention, and recurring revenue.
- Full ownership of the merchant subscription lifecycle and Monthly Recurring Revenue (MRR).
- Management responsibility for field sales and retention teams.
- Preferred: strong analytical, SQL, and automated reporting expertise.
- Company ecosystem includes 500 million+ users and 17 million+ merchants.
Role overview
We are looking for a high‑ownership leader to drive growth, retention, and recurring revenue for Paytm’s soundbox subscription business, managing the complete merchant subscription lifecycle from acquisition to churn reduction and operational execution.
Responsibilities
- Drive merchant onboarding, ensure high‑quality acquisition, improve activation‑to‑paid conversion, and expand the active merchant base.
- Improve renewal rates, reduce churn, and build win‑back strategies for inactive merchants.
- Own the end‑to‑end merchant journey, ensure active product usage, and coordinate service support to improve satisfaction.
- Drive Monthly Recurring Revenue (MRR), improve collections efficiency, and monitor subscription funnel metrics.
- Manage field sales and retention teams, monitor productivity, and drive performance reviews.
- Analyze churn and activation trends, track performance dashboards, and identify fraud or activation risks.
Nice to have
- Strong analytical and problem‑solving capabilities.
- Hands‑on experience with SQL, dashboards, reporting, and business analytics.
- Expertise in building automated reporting frameworks and KPI monitoring systems.
- Ability to convert large datasets into actionable business insights and growth opportunities.
- Experience managing retention, renewals, collections, pricing, or revenue growth initiatives at scale.
- Strong ownership mindset with a track record of driving measurable business outcomes.
Benefits
- A collaborative output‑driven program that brings cohesiveness across businesses through technology.
- Opportunity to improve average revenue per use by increasing cross‑sell opportunities.
- 360° feedback from peer teams on support of their goals.
- Earned respect from peers and managers.
Additional details
- Paytm is India's leading mobile payments and financial services distribution company, pioneering mobile QR payments and building technologies for small businesses.
- The company serves over 500 million registered users and 17 million merchants, aiming to democratize credit for deserving consumers and merchants.
- Compensation messaging emphasizes wealth creation and participation in India’s largest digital lending story.