Web Experience Specialist
Kong
IndiaremotePosted 1 month ago
Skill Required
Digital-Experience-SpecialistUser-Experience-SpecialistWeb-Experience-EngineerWeb-SpecialistUX-SpecialistCustomer-Experience-SpecialistWeb-Analytics-SpecialistDigital-Brand-Experience-SpecialistWeb-QA-SpecialistWeb-Project-SpecialistWeb AccessibilityEngineeringJavaScriptanalyticsbuildingdesignHTMLAPIsCSSSEOandAIFulltime
Key highlights
- hybrid role, requiring three days per week in the office
- 4-6 years of experience building and managing web pages or digital experiences
- Payload CMS strongly preferred
- VWO experimentation platform preferred
- hands-on, execution-focused role close to the work
- role involves partnering closely with Marketing, Design, and Web Engineering
Role overview
We're looking for a highly hands-on Web Experience Specialist to own the day-to-day creation, quality, and continuous improvement of our marketing web experiences. This is an execution-focused role, close to the work, where you'll build and maintain content in our CMS, launch and manage A/B tests, and apply thoughtful CSS and JavaScript enhancements. You'll partner closely with Marketing, Design, and Web Engineering to deliver high-quality experiences while helping reduce engineering lift for marketing content production.
Responsibilities
- Build, publish, and maintain marketing content in Payload CMS
- Ensure pages are visually accurate, functional, and aligned with design specifications
- Maintain consistency and quality across all marketing web properties
- Set up and manage A/B tests in VWO (primarily through UI, with light customization)
- Implement test variations using CSS and JavaScript where needed
- Monitor experiments and collaborate on interpreting results
- Apply custom HTML, CSS, and JavaScript to resolve layout, styling, or interaction issues
- Make incremental, high-quality improvements within the existing web codebase
- Contribute reusable fixes or enhancements back to shared components when appropriate
- Document workflows, standards, and best practices for CMS content and experimentation
- Train and support marketing stakeholders in building and maintaining their own content
- Identify recurring inefficiencies and propose scalable improvements
- Act as a quality gatekeeper for marketing web output
Requirements
- 4-6 years of experience building and managing web pages or digital experiences
- Experience working in a complex CMS (Payload CMS strongly preferred)
- Hands-on experience with experimentation platforms (VWO preferred)
- Strong proficiency in HTML, CSS, and JavaScript
- Comfortable working within established codebases and making careful, incremental changes
- Strong problem-solving skills and ability to navigate ambiguity
- Excellent communication skills with a collaborative mindset
Nice to have
- Familiarity with SEO, accessibility, and performance optimization best practices
- Experience partnering directly with marketing or growth teams
- Experience working with distributed teams across time zones
- Ability to interpret experiment results and web analytics data
Benefits
- This is a hybrid role, requiring three days per week in the office
Additional details
- What Success Looks Like: Marketing can launch pages and experiments faster with reduced engineering involvement
- What Success Looks Like: CMS workflows are documented and easy for non-technical partners to follow
- What Success Looks Like: Web quality, performance, and consistency improve over time
- What Success Looks Like: Experiment velocity increases while maintaining strong execution standards
- If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others
- We need a dedicated owner for marketing web content to offload execution work from the engineering team and accelerate experimentation and iteration
- For more information, visit konghq.com