Payments Team Lead

Impact Brands

WorldwideremotePosted 1 month ago

Skill Required

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Key highlights

Salary: from 2,000 €/mon. net
Required experience: 1–2 years leading or supervising a team
Key benefit: Remote work with home office budget
Notable requirement: Fluency in Lithuanian and English

Role overview

IMPACT BRANDS, a leading health and wellness company with a diverse portfolio of 7+ brands, is seeking a remote Payments Team Lead to join their dynamic team. The company embraces remote work culture, values open-mindedness, high energy, and adaptability, and is dedicated to the growth of every team member. With a mission to positively impact billions of lives worldwide, IMPACT BRANDS offers a unique opportunity to contribute to their success.

Responsibilities

Lead and mentor the Payments Team, overseeing both the Accounts Receivable and Chargeback teams, providing training, guidance, and performance management to ensure all KPIs are met.
Manage daily operations for both Chargeback and Accounts Receivable teams, ensuring efficient chargeback case processing and timely, accurate payment processing.
Analyze chargeback and accounts receivable trends, providing insights to management and identifying areas for process improvement.
Ensure compliance with payment processor regulations, industry standards, and internal policies in all payment handling processes.
Handle complex chargeback cases and accounts receivable issues, working with other teams to address root causes and mitigate financial risks.
Continuously evaluate and improve existing processes within both the Accounts Receivable and Chargeback functions to enhance efficiency and accuracy.

Requirements

Experience in banking, fintech, payment processing, or e-commerce payments, including exposure to chargebacks/disputes and/or Accounts Receivable.
At least 1–2 years of experience leading or supervising a team, with responsibility for performance, KPIs, coaching, and development.
Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and implement process improvements.
Strong organizational and prioritization skills, with the ability to manage multiple operational responsibilities in a fast-paced environment.
Excellent communication and stakeholder management skills, with a collaborative and proactive approach.
Fluency in Lithuanian and English, both written and spoken.

Benefits

Remote work with the autonomy to choose your workspace.
Home office budget, including a home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.
Health and wellness budget to support your well-being.
25+ Working Days of Holidays to recharge and relax from work.
2 paid days each year for volunteering and personal growth.
Personal development opportunities through online training.
Professional growth opportunities based on exceptional performance.
Annual Achievement Bonus to celebrate company successes.
Exclusive access to company health and wellness products.
Flatwork culture with the chance to influence the company from the start.
Regular team-building activities and engaging online events.
Welcome Package and other amazing perks to show appreciation for team members.