Posted today · be early
Payments Team Lead
Impact Brands
WorldwideremotePosted 1 day ago
Skill Required
Payments-Team-LeadPayment-OperationsAccounts-ReceivableChargeback-ManagementPayment-Operations-DirectorTech-Lead-PaymentsPayments-Engineering-ManageranalyticalbuildingfintechwrittenandFulltime
Key highlights
- Salary: from 2,000 €/mon. net
- Level Required: 1-2 years leading or supervising a team
- A key benefit: 25+ Working Days of Holidays
- A notable requirement: Experience in banking, fintech, payment processing, or e-commerce payments including chargebacks/disputes and/or Accounts Receivable
- Required language: Fluency in Lithuanian and English
- Remote work environment with global flexibility
Role overview
IMPACT BRANDS is a leading health and wellness company that has grown from 5 to over 400 colleagues across 7+ brands including PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, and Nature's Blast. The company has positively impacted 3 million people worldwide and is seeking a remote Payments Team Lead to help expand their impact to billions. The role involves leading and mentoring both Accounts Receivable and Chargeback teams, managing daily operations, ensuring compliance, driving process improvements, and analyzing data to support business growth in a fast-paced, dynamic environment.
Responsibilities
- Oversee both the Accounts Receivable and Chargeback teams, providing training, guidance, and performance management to ensure all KPIs are met
- Foster a collaborative and high-performing environment
- Manage daily operations for both Chargeback and Accounts Receivable teams
- Ensure efficient chargeback case processing from initiation to resolution
- Actively support specialists to achieve the highest win rate
- Oversee timely, accurate payment processing for AR while helping the team reprocess as many leads as possible
- Analyze chargeback and accounts receivable trends, providing insights to management and identifying areas for process improvement
- Develop and present regular reports on team performance
- Ensure all payment handling, including chargebacks and accounts receivable processes, adheres to payment processor regulations, industry standards, and internal policies
- Handle complex chargeback cases and accounts receivable issues, working with other teams to address root causes and mitigate financial risks
- Continuously evaluate and improve existing processes within both the Accounts Receivable and Chargeback functions to enhance efficiency and accuracy
Requirements
- Experience in banking, fintech, payment processing, or e-commerce payments, including exposure to chargebacks/disputes and/or Accounts Receivable
- At least 1–2 years of experience leading or supervising a team, with responsibility for performance, KPIs, coaching, and development
- Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and implement process improvements
- Strong organizational and prioritization skills, with the ability to manage multiple operational responsibilities in a fast-paced environment
- Excellent communication and stakeholder management skills, with a collaborative and proactive approach
- Fluency in Lithuanian and English, both written and spoken
Benefits
- Remote work with autonomy to choose workspace (home office, cafe, or scenic location globally)
- Home office budget with allowance and choice between MacBook or Windows-based workstation
- Health and wellness budget with active support for well-being investment
- 25+ Working Days of Holidays for time off and recharge
- 2 paid days per year for volunteering for personal growth and community impact
- Personal development opportunities through online training
- Professional growth and career advancement based on contributions to company success
- Achievement Bonus for annual celebration of company successes
- Exclusive access to company health and wellness products
- Flat work culture with opportunity to influence the company from the start
- Team spirit through regular team-building activities and engaging online events
- Welcome Package and other amazing perks including fun surprises and practical benefits
Additional details
- IMPACT BRANDS is a leading contributor to the health and wellness industry
- Company journey from 5 to over 400 colleagues
- Diverse family of 7+ brands: PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast
- Dedicated to helping improve the lives of people all over the world
- Embrace remote work culture
- Cherish open-mindedness, high energy, and adaptability qualities
- Prioritize growth of every team member regardless of location
- Offer advancement from intern to leadership roles
- Has already positively impacted the lives of 3 million people worldwide
- Salary: from 2,000 €/mon. net with openness to discussing different salary based on skills and competencies
- Originally posted on Himalayas