Assoc Tech GFO

Overview What success looks like in this role Builds familiarity with Global Field Operations concepts, procedures, and methodologies. With guidance, handles routine Global Field Operations responsibilities, including: Receiving and responding to requests from clients and Field Engineering teams. Creating, validating, and tracking service tickets using Unisys Dispatch Field Force Management tools. Scheduling client appointments and arranging service access. Coordinating essential parts and maintaining call center operations. Monitoring service level agreements (SLAs) and collaborating with cross-functional teams to maintain a smooth process. Learns and follows Global Field Operations policies and practices. Supports initiatives aimed at improving client satisfaction. Assists with special projects as assigned. Requirements High School diploma or GED is required. Typically requires less than 1 year of experience in the relevant area of responsibility. Equal Opportunity Statement Unisys is an equal opportunity employer and considers qualified applicants without regard to protected characteristics under applicable laws. Local employment practices and rights may differ by jurisdiction and are subject to local regulations.