Field Service Engineer_ Transformer and Digital Services
Hitachi
Hyderabad, Telangana, IndiaremotePosted 3 months ago
Skill Required
Web AccessibilityEngineeringwrittenetc.)UnityFulltime
Key highlights
- Location: Hyderabad with travel across India and nearby countries.
- Experience required: 5‑10 years in field service engineering for transformers.
- Educational requirement: BE/Diploma in electrical engineering.
- Fluent English (spoken and written) is mandatory.
- HVDC experience is considered an advantage.
- Role involves direct customer interaction and service opportunity identification.
Role overview
We are looking for a Field Service Engineer within our Transformer Service Business Unit for the India region, based in Hyderabad. The role contributes to the execution of the Service strategy and growth by delivering timely, high‑quality, cost‑effective service offerings, solutions, and engineering projects, while adhering to Hitachi Energy processes, quality standards, and safety guidelines. The engineer will provide quality customer service, identify new service opportunities, perform installations, routine maintenance, and diagnose technical problems both remotely and on‑site.
Responsibilities
- Execute Service work in accordance with Hitachi Energy standard processes, quality standards and safety guidelines.
- Deliver quality customer service to satisfy prestigious customers.
- Identify new service opportunities for Hitachi Energy using initiative.
- Perform service tasks including installation of equipment and routine maintenance and identify technical problems, both remotely and on‑site.
- Day‑to‑day travel to customer sites, flexible to travel throughout India and nearby countries.
- Allocate, drive, and monitor the workload based on content, delivery timescales and competences.
- Use available resources and operate in a responsive manner.
- Ensure materials and components needed for service delivery are available on time.
- Prepare documents and reports ready for sign‑off by the customer within deadline.
- Drive continuous service productivity improvement activities.
- Ensure service findings are delivered to the product/system local units.
- Comply with health & safety and environmental directives.
- Control the area of responsibility so that it is adequately supervised.
- Troubleshoot simple equipment failures and respond to mitigate future problems.
- Provide recommendations to management for improvement.
- Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Requirements
- BE/Diploma in electrical engineering.
- 5 – 10 years of Field Service Engineer experience in the power sector, specifically with Transformers (Distribution, Dry, Power, Traction, etc.) up to 765 kV, 500 MVA.
- Understanding of Transformer e‑devices, digitalization, and communication protocols.
- Customer‑focused with the ability to communicate at all levels.
- Ability to take a leading role as well as function within a team.
- Proven experience working with prestigious business customers.
- Proactive with initiative, knowing when to escalate and delegate.
- Ability to cultivate customer relationships as a trusted expert.
- Fluent in English, both spoken and written.
- Ability to operate under pressure to tight deadlines with a flexible attitude.
- Able to work on own initiative and make decisions.
Nice to have
- Experience with HVDC systems (added advantage).
Additional details
- Qualified individuals with a disability may request reasonable accommodation for the job application process by completing a general inquiry form on the Hitachi Energy website.