Senior Pre-Sales Solutions Engineer - India
Deepgram
IndiaPosted 5 months ago
Skill Required
EngineeringsecuritybuildingwrittenCybersecuritydesignCloudAPIsandAIFulltime
Key highlights
- Required experience: 5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales.
- Location: Based out of India, servicing the APAC region; remote across APAC with periodic regional meetups.
- Key requirement: Professional software engineering experience in at least one of JavaScript/TypeScript, Python, or Rust.
- Travel: Estimated 10 to 20 percent within the APAC region for key customer milestones.
- AI-first culture: AI use and comfort are core to how Deepgram operates, innovates, and measures performance; AI-first mindset is not optional.
- Follow-the-sun model with close partnership across APAC, EMEA, and the Americas.
Role overview
Deepgram is hiring a Pre-Sales Solutions Engineer based in India to service the APAC region. The role sits within Applied Engineering, a group that blends Solutions Engineering, Architecture, Consulting, and Senior Technical Support, and involves leading technical discovery, scoping POCs, designing architectures, and partnering with strategic Account Executives across discovery, POC, production launch, and expansion phases. This is a remote, AI-first role operating under a follow-the-sun model across APAC, EMEA, and the Americas.
Responsibilities
- Lead technical discovery for strategic opportunities. Map business goals to measurable technical success criteria and an evaluation plan.
- Design, scope, and execute POCs that prove value. Define datasets, metrics, and timelines that land a clear technical win.
- Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs.
- Advise on architecture for accuracy, latency, scalability, and cost. Cover cloud, self-hosted, hybrid, and data residency needs.
- Run security and compliance threads common in APAC. Prepare crisp responses for Singapore PDPA, Japan APPI, Korea PIPA, Australia’s Privacy Act, and India’s DPDP Act.
- Triage and debug issues during evaluations. Collaborate with Product, Engineering, and Support to unblock customers quickly.
- Create reusable assets that scale. Turn repeated requests into working samples, reference architectures, runbooks, and field guides.
- Partner with Solutions Architects and Support for seamless continuity after initial wins. Stay involved through expansion phases when needed.
- Enable the field. Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases.
- Focus on pre-sales, and step into post-sales style work when the stakes are high and continuity matters.
- In the first weeks, pick up low-risk customer tickets to learn our systems and support flow, then progress to pre-sales escalations tied to active evaluations.
- Ramp on Deepgram’s product surface area, platform APIs, SDKs, evaluation methodology, and security review materials.
- Shadow strategic discovery and POC calls across APAC time zones.
- Triage and resolve low-risk tickets with a Solutions Architect or Support partner. Focus on reproductions, log and trace collection, SDK setup issues, and clear notes and handoffs.
- Publish one internal field guide that clarifies a common APAC pre-sales topic (for example data residency, telephony capture, or evaluation metrics).
- By day 60: Own two evaluations end to end with defined success criteria and timelines.
- Serve as the named technical partner for one or two strategic AEs. Run weekly technical deal reviews and prepare objection-handling packs.
- Take point on higher-signal tickets related to your evaluations, coordinating fast fixes with Product, Engineering, and Support.
- Deliver one live demo that becomes a reusable asset for the region. Pair with a Solutions Architect on a production launch to learn handoffs and escalation paths.
- By day 90: Act as the primary pre-sales technical owner for several opportunities and expansions within strategic accounts.
- Close at least one complex technical win with a measurable impact on revenue.
- Lead one customer architecture workshop that documents a reference plan for production rollout or expansion.
- Convert repeated ticket patterns into a runbook, sample, or accelerator and present a short readout on the impact.
Requirements
- 5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales.
- Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust. You can build POCs and tools that real users run.
- Hands-on experience with modern cloud platforms. Comfortable with Docker, Kubernetes, networking fundamentals, and secure API design.
- Proven track record leading POCs for enterprise customers and earning the technical win.
- Clear written and verbal communication across both technical and executive audiences.
- Based in an APAC time zone with strong overlap to customer business hours across East Asia, Southeast Asia, and ANZ.
- Excellent written and spoken English.
- Familiarity with procurement, InfoSec, and data privacy expectations across APAC.
- Ability to travel within the region for key customer milestones. Estimated travel 10 to 20 percent.
- AI-first mindset; actively use and experiment with advanced AI tools, and even build your own into your everyday work.
- Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.
- This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.
Nice to have
- Experience with speech recognition, TTS, voice quality analysis, or AI agents that orchestrate LLMs.
- Familiarity with telephony and real-time media concepts such as SIP, WebRTC, streaming, and WebSocket integrations.
- Experience with self-hosted and hybrid deployments, including Helm-based installs and production observability.
- Strong understanding of authentication, authorization, and data residency topics that appear in APAC enterprise reviews.
- Fluency in an additional Asian language such as Japanese, Korean, Mandarin, or Hindi.
- Additional Asian languages are a strong plus, especially Japanese, Korean, Mandarin, or Hindi.
Additional details
- Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale.
- More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box.
- Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency.
- Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words.
- Deepgram is expanding across APAC and operating a follow-the-sun model.
- Applied Engineering blends what many companies split into Solutions Engineering, Architecture, Consulting, and Senior Technical Support. We are builders and communicators who bridge sales and engineering. We help customers move from problem to production with speed, clarity, and measurable outcomes.
- Ramping mirrors the Solutions Architect plan, with explicit ticket work and earlier support for strategic Account Executives.
- You will thrive here if you enjoy the mix of customer conversations and hands-on building; can move from whiteboard to working code and back without losing the thread; communicate clearly with executives and deeply with engineers; value speed with rigor and crisp documentation; and like winning together across regions and functions.
- Remote across APAC with periodic regional meetups.
- Close partnership with AEs, SAs, Product, and Engineering to support continuous coverage across APAC, EMEA, and the Americas.
- Shared playbooks, defined escalation paths, and measurable SLAs.
- Interview process: Recruiter screen focused on experience, motivations, and logistics; Hiring manager conversation focused on technical depth and customer impact; Practical assessment that mirrors real work, expecting discovery, solution design, and a short hands-on exercise; Panel interviews with cross-functional partners; Live demo and architecture walkthrough of a past technical win showing approach to success criteria, trade offs, and outcomes.
- Notice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com.
- Note: this role is based out of India and will service the APAC region.