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CST - Executive/Associate - Paytm Travel (Flights)

Paytm

Bengaluru, Karnataka, IndiaPosted 4 months ago
Paytm logo

Skill Required

Operations & SupportEngineeringITILDesign Patterns

Key highlights

  • Paytm serves 500 million+ registered users and 21 million+ merchants.
  • Role: Associate for Customer Experience in the CST Business.
  • Must have expertise with GDS tools (Amadeus, Galileo).
  • Must understand ticketing, refunds, cancellations, reissues, and PNR checks.
  • Collaboration required across product, engineering, growth, and finance teams.
  • Benefits include a collaborative output‑driven program and 360° peer feedback culture.

Role overview

Paytm is India's leading mobile payments and financial services distribution company, pioneering mobile QR payments and building technology for small businesses. We are seeking a highly motivated Associate for Customer Experience within our CST Business to ensure a seamless and positive experience for customers booking through our platform.

Responsibilities

  • Ensure exceptional customer service across all channels (phone, email, chat, social media) and handle escalated customer issues and complex inquiries.
  • Identify and address trends in customer complaints and feedback.
  • Proactively identify opportunities to improve the customer experience.
  • Implement process improvements and best practices to enhance team productivity and customer satisfaction.
  • Collaborate with other departments (product, engineering, growth, finance) to resolve customer issues and improve the platform.
  • Stay up to date on industry trends and best practices in customer service.

Requirements

  • Proficiency in using CRM software and other customer service tools.
  • Strong expertise with GDS tools (Amadeus, Galileo).
  • Understanding of ticketing, refunds, cancellation, reissue, and PNR check.

Nice to have

  • Candidates preferred from flights / aviation industry.
  • Stay up to date on industry trends and best practices in customer service (as a preferred continuous learning mindset).

Benefits

  • A collaborative output‑driven program that brings cohesiveness across businesses through technology.
  • Opportunity to improve average revenue per use by increasing cross‑sell opportunities.
  • A solid 360° feedback from peer teams on support of their goals.
  • Earned respect from peers and manager.
  • Potential wealth creation by contributing to India’s largest digital lending story.

Additional details

  • About Us: Paytm is India's leading mobile payments and financial services distribution company, pioneering the mobile QR payments revolution and building technologies that help small businesses with payments and commerce.
  • Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
  • Job Summary: Seeking a highly motivated Associate for Customer Experience within our CST Business to ensure a seamless and positive experience for customers booking through our platform.
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