Lead Product Designer
HighLevel
IndiaremotePosted 2 months ago
Skill Required
Product-DesignProduct-DesignerUX-DesignDesign-DirectionSaaS-DesignLead-UX-DesignerLead-UI-UX-DesignerLead-UI-DesignerLead-UX-UI-DesignerPrincipal-Product-DesignerProduct DesignerInformation ArchitectureUser ResearchMachine LearningContent MarketingDesign SystemMicroservicesWeb AccessibilityPrototypingEngineeringautomationdesigningbuildingTestNGdesignandAIFulltime
Key highlights
- 100% remote environment
- 7+ years required experience
- AI-powered business operating system
- Experience with AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is mandatory
Role overview
HighLevel is an AI-powered business operating system supporting SMBs across 150+ countries, with a platform handling 4 billion API hits and 2.5 billion message events daily. The company seeks a Lead Product Designer to elevate product experiences through exceptional craft, product vision, systems thinking, and influence, requiring 7+ years of design experience in complex digital product environments.
Responsibilities
- Partner deeply with product and engineering leaders, mentor other designers and help teams define and improve strategically important product experiences across the HighLevel platform
- Connect customer needs, business goals, technical constraints and long-term product strategy to clear, useful and highly polished product design
- Lead design strategy and execution for one or more product pillars from discovery through delivery
- Translate customer needs, business goals, product strategy and technical constraints into clear experience direction and design roadmaps
- Partner with product and engineering leaders to define product vision, prioritize opportunities and align teams around high-quality outcomes
- Influence leadership decisions through customer empathy, data synthesis, product judgment, storytelling and strong design rationale
- Drive design quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design system alignment
- Raise the quality of multiple teams by mentoring designers, improving critique, strengthening shared patterns and making standards easier to adopt
- Define and socialize metrics for design quality and impact, such as usability signals, accessibility compliance, task success, adoption, retention or customer satisfaction
- Lead complex discovery and design efforts through ambiguity by synthesizing inputs, framing decisions and helping teams move with clarity
Requirements
- 7+ years of relevant product design experience, with 2+ years in a leadership, mentorship or design direction capacity
- Experience in SaaS, B2B, platform, workflow-heavy or other complex digital product environments
- An exceptionally strong portfolio that demonstrates systematic thinking, customer empathy, exceptional craft, measurable product impact and leadership beyond individual execution
- Proven experience leading data-informed product design across the full lifecycle, including research, information architecture, interaction design, visual design, prototyping, content strategy and usability testing
- Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility and product quality
- Experience designing for AI-driven or intelligent interfaces, including collaboration with machine learning, data, automation or platform teams
- Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions
- Experience influencing design direction for high-impact product areas, systems, platforms or pillars, not only individual features or flows
- Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, data partners, customer-facing teams, senior stakeholders and other designers
- Excellent communication and facilitation skills, with the ability to simplify complex ideas, lead critiques and workshops and persuade through rationale, evidence and craft
- Passion for improving team operations, design standards, processes, tools, documentation and better ways for teams to work
- Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is mandatory
Benefits
- Autonomy to shape design direction across one or more strategically important product pillars
- Meaningful influence with product, engineering and senior leadership on product quality, customer outcomes and roadmap direction
- The opportunity to raise the design bar across multiple teams through critique, standards, mentorship and systems thinking
- Partnership with ambitious product, engineering, data and design peers who value clarity, speed, craft and customer outcomes
- A craft-forward design culture where lead designers help strengthen design practice, improve team rituals and grow other designers
- A 100% remote environment where distributed collaboration is normal
- 100% remote environment where US- and India-based colleagues can collaborate effectively with flexible working hours
Additional details
- Applications without a portfolio will not be considered
- Equal Opportunity Employer with voluntary demographic information collection for compliance purposes