Member Support Agent (Tamil)
Tide
India, Delhi NCRPosted 26 days ago
Skill Required
India RegionwrittenJiraAI
Key highlights
- Competitive salary
- 1-4 years of experience required
- Self & Family Health Insurance
- Proficient in Tamil and English required
- Great Place to Work certified
- Over 2 million members globally
Role overview
As a Member Support Agent at Tide, you will help businesses across India Operations succeed by providing around-the-clock support, solving customer problems, and delivering fast, fluid assistance. Your role is key to Tide’s mission of saving businesses time and money, setting us apart from traditional banks through quick problem-solving and clear, honest advice. You’ll mentor new team members, handle tough banking challenges, and identify areas for improvement while juggling priorities to ensure the best member experience.
Responsibilities
- Spotting patterns and highlighting areas that can be improved
- Juggling priorities to ensure that members get the best support experience
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
- Helping mentor new members of the team and supporting them with wisdom and experience
- Helping out with common back office tasks
- Attending to all customer queries, comments, and concerns posted to the company social media platform
- Reviewing all social media posts for accuracy
Requirements
- Proficient in Tamil language (read and speak)
- Excellent spoken and written English skills
- 1-4 years of experience as a customer support associate
- Understanding and experience working with customer satisfaction metrics
- Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira
- Confidence talking with customers to help them get the most from their current account
- Passion for problem-solving and finding solutions to difficult situations
- Strong organisational skills
- Experience working in customer service for the finance industry
- Excellent computer skills
Nice to have
- Experience working in startups
Benefits
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
Additional details
- At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
- Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
- Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
- Tide facts: Tide is available for UK, Indian, German and French SMEs; Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly; Over $300 million raised in funding; Over 2,800 Tideans globally; Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
- Tide is a place for everyone. At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
- We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
- At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Disclaimer: It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide.co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co. Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
- Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
- Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.