Marketing Operations Manager
Stripe
India, Bangalore Posted 1 month ago
Skill Required
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Key highlights
- 10+ years of Marketing Operations experience
- 5+ years of team leadership experience
- 6+ years of hands‑on Marketo (or similar) experience
- Strong written and verbal communication skills
- Solid analytical skills and technical understanding
- Experience building cross‑functional partnerships
Role overview
Stripe is a financial infrastructure platform for businesses, serving millions of companies—from the world’s largest enterprises to ambitious startups—with a mission to increase the GDP of the internet. The Stripe Delivery Center (SDC) expands operational capabilities to support the scaled needs of external users and internal teams, delivering frictionless experiences for all Stripe users. The Marketing Operations Leader will recruit, manage, and develop a team of Marketing Operations Associates and Campaign Producers to deliver repeatable, measurable programs and campaigns focused on spend optimization, lead generation, customer experience, and retention. This role partners globally, optimizes processes, and steps into production duties when needed, all while fostering team happiness and achieving performance goals.
Responsibilities
- Recruit, lead, develop, and coach a high‑performing team of Marketing Operations Associates and Campaign Producers
- Cultivate team happiness and guide members to excel through feedback, coaching, mentoring, and advocacy
- Set team goals and use metrics to efficiently measure and guide performance
- Lead the team supporting Stripe Marketing Operations and step in to perform production duties as needed
- Partner with global counterparts in EMEA and AMER, requiring flexible scheduling for cross‑regional alignment on email marketing success, best practices, processes, workflows, policies, execution, and enablement
- Project manage marketing campaign production across the globe, including managing handoffs
- Support Marketo workflows, performance marketing operations, and event analysis
- Ensure reportability of core operations cycles
- Optimize Marketing Operations processes
Requirements
- 10+ years relevant work experience in Marketing Operations
- 5+ years of experience in leading teams
- 6+ years of hands‑on experience in Marketo (or similar) with a deep understanding of campaign architecture
- Experience leading, mentoring, managing, and developing a team of Marketing Operations Campaign Producers responsible for delivering high‑quality work
- Experience building strong cross‑functional partnerships with Marketing and internal technical support teams
- Experience leading end‑to‑end execution of projects and programs that have significantly improved operations and delivered quantifiable business impact
- Strong written and verbal communication skills with a precise talent for articulating challenges, generating insights, and translating them into actionable recommendations
- Solid analytical skills and a strong understanding of technical concepts
Nice to have
- A startup mentality with a bias to action and the ability to flex in a fast‑paced environment
- Experience and desire for contributing to developing business infrastructure and aggressively scaling a high‑growth business
- Experience at highly dynamic, high‑growth tech companies
- Great service mentality and track record of building positive relationships with peers
- The ability to thrive on a high level of autonomy, responsibility, and ambiguity
Additional details
- Stripe is a financial infrastructure platform for businesses, serving millions of companies from large enterprises to startups
- Stripe’s mission is to increase the GDP of the internet
- The Stripe Delivery Center (SDC) strategy provides operational leverage and expands Stripe’s portfolio of operational capabilities to support scaled needs for external users and internal teams
- The team aims to deliver frictionless experiences for all users, including independent businesses, startups, SMBs, and enterprises, and to provide the best support experience possible