Posted today · be early

Level 3 MSP Engineer

DistantJob

WorldwideremotePosted 1 day ago

Skill Required

Systems-AdministratorMicrosoft-365Azure-AdministrationIT-Support-EngineeringManaged-Services-(MSP)Level-3-Support-EngineerMSP-EngineerLevel-3-Network-EngineerMSP-Support-EngineerMSP-Systems-EngineerTier-3-Support-EngineerLevel-3-Escalation-EngineerL3-Support-EngineerL2-L3-Support-EngineertroubleshootingVMwareCloud SecuritySharePointautomationITILsecuritywrittenDockerAzureRustSIEMDNSandFulltime

Key highlights

Role is Level 3 Support Engineer
Core focus is Microsoft 365 ecosystem optimization and security enhancement
Must be available during Pacific Time business hours (8:00 AM – 5:00 PM PT)
Required: MSP background and experience supporting multiple clients simultaneously
Required: Exceptional English communication skills (verbal, written, documentation)
Benefit: Long-term growth potential with performance-based advancement

Role overview

We are hiring a Level 3 Support Engineer for a client that is a leading Managed Services Provider (MSP) with nearly 15 years of industry experience. The MSP positions itself as a community-centered organization, serving clients across multiple sectors in its region with a mission to help clients succeed by delivering friendly, caring, and fully responsive service 100% of the time. This role combines hands-on technical expertise with client-facing project leadership, with a primary focus on Microsoft 365 ecosystem optimization and security enhancement.

Responsibilities

Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
Resolve escalated technical issues with systematic troubleshooting approaches
Create comprehensive documentation and communicate effectively with clients at all technical levels
Participate in project planning, scope management, and timeline development

Requirements

MSP background
Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
Proficiency in time tracking and project estimation
SharePoint Online template deployment and Teams integration expertise
Intune/Autopilot device management and policy configuration expertise
PowerShell regular scripting for automation and troubleshooting expertise
Email systems migration experience
DNS management (SPF, DKIM, DMARC) expertise
Spam protection expertise
M365 tenant hardening and security best practices compliance expertise
Exceptional English communication skills (verbal, written, documentation)
Experience with ticketing systems and professional client interaction
Continuous learner, actively engaged in training, certifications, or professional communities
Adaptable, with a flexible approach to changing requirements while maintaining quality
Results-focused, prioritizes client outcomes over technology deployment
Detail-oriented, with systematic documentation and delivery processes
Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
Flexible and responsive during client emergencies

Nice to have

Microsoft Defender and Purview experience
Security services experience (vulnerability scanning, DLP, zero trust principles)
Virtualization experience (Azure Virtual Desktop, Docker, VMs)
Knowledge of SASE and SIEM/SOAR concepts