Level 3 MSP Engineer
DistantJob
WorldwideremotePosted 1 month ago
Skill Required
Systems-AdministratorMicrosoft-365Azure-AdministrationIT-Support-EngineeringManaged-Services-(MSP)Level-3-Support-EngineerMSP-EngineerLevel-3-Network-EngineerMSP-Support-EngineerMSP-Systems-EngineerTier-3-Support-EngineerLevel-3-Escalation-EngineerL3-Support-EngineerL2-L3-Support-EngineertroubleshootingVMwareCloud SecuritySharePointautomationITILsecuritywrittenDockerAzureRustSIEMDNSandFulltime
Key highlights
- Level 3 Support Engineer role
- MSP background required
- Pacific Time business hours (8:00 AM - 5:00 PM PT)
- Long-term growth potential with performance-based advancement
- Tight-knit team of experienced technical professionals
- Exposure to diverse technologies and industries
Role overview
We're on the hunt for a Level 3 Support Engineer! Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time. This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.
Responsibilities
- Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
- Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
- Resolve escalated technical issues with systematic troubleshooting approaches
- Create comprehensive documentation and communicate effectively with clients at all technical levels
- Participate in project planning, scope management, and timeline development
Requirements
- MSP Background
- Experience supporting multiple clients simultaneously, preferable in a managed service provider settingProficiency in time tracking and project estimation
- Microsoft 365 Core Expertise
- SharePoint Online: Template deployment and Teams integrationIntune/Autopilot: Device management and policy configurationPowerShell: Regular scripting for automation and troubleshootingEmail Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protectionSecurity: Microsoft Defender and Purview experience preferredCompliance: M365 tenant hardening and security best practices
- Communication & CollaborationExceptional English communication skills (verbal, written, documentation)Experience with ticketing systems and professional client interaction
- Professional Attributes
- Continuous learner: Actively engaged in training, certifications, or professional communities
- Adaptable: Flexible approach to changing requirements while maintaining quality
- Results-focused: Prioritizes client outcomes over technology deployment
- Detail-oriented: Systematic documentation and delivery processes
- Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
- Flexibility: Responsive during client emergencies
Nice to have
- Preferred Additional Skills
- Security services: vulnerability scanning, DLP, zero trust principles
- Virtualization: Azure Virtual Desktop, Docker, VMs
- SASE and SIEM/SOAR concepts
Benefits
- Tight-knit team of experienced technical professionals
- Exposure to diverse technologies and industries
- Long-term growth potential with performance-based advancement
- Opportunity to make meaningful improvements to client environments
Additional details
- if this sounds right for you, use the form below to apply!
- Originally posted on Himalayas