Senior Staff Engineer - Test
Freshworks
Chennai, , IndiaPosted 1 month ago
Skill Required
Penetration TestingSystem DesignDesign PatternsTest AutomationData StructuresGitHub ActionsMicroservicesObservabilityCD pipelinesEngineeringJavaScriptTypeScriptKubernetesPrometheusPlaywrightISO 27001DatadogdesigningdebuggingRabbitMQSeleniumsecurityEmbedded CGraphQLJenkinsFulltime
Key highlights
- 12+ years of progressive experience in test/QA automation as a principal technical leader.
- Role involves designing enterprise‑grade automation for high‑throughput, multi‑tenant SaaS platforms with 99.99% availability goals.
- Requires deep experience in distributed cloud architectures, event‑driven systems, and microservices.
- Focus on AI‑assisted automation, AI risk‑based testing, and governance of AI‑generated code.
- Must support compliance audits such as SOC 2 Type II, ISO 27001, GDPR.
Role overview
At Freshworks, quality isn’t a checkpoint—it’s built into our engineering DNA. As a Senior Staff Engineer in Test (IC5), you will serve as the principal technical authority for test architecture, automation strategy, and quality engineering across multi‑tenant, enterprise‑grade SaaS platforms, ensuring our global platform scales effortlessly without compromising reliability.
Responsibilities
- Architect Systemic Quality at Scale: Define and own the multi‑year quality architecture vision for core platform services used by tens of thousands of global businesses daily.
- Accelerate Developer Velocity: Eliminate deployment friction by designing self‑healing, high‑throughput, and parallelized automation frameworks embedded directly into our CI/CD pipelines.
- Drive Shift‑Left & AI Innovation: Pioneer modern quality engineering paradigms—including contract testing, chaos engineering, shadow testing, and AI‑assisted automation—to catch architectural flaws long before code reaches production.
- Elevate Engineering Standards: Establish the bar for test code quality, framework design patterns, and non‑functional resilience across all engineering pods.
- Design, build, and scale unified test automation frameworks across UI, API, microservices, and asynchronous event‑driven architectures (Kafka, Webhooks, Message Queues).
- Partner with Engineering Directors, Principal Architects, and Product Managers to define quality roadmaps, risk‑based testing strategies, and release governance protocols.
- Lead organization‑wide performance, load, stress, chaos, and resilience testing strategies using APM and monitoring tools to guarantee 99.99% availability.
- Collaborate with Infrastructure and DevOps teams to integrate automated quality gates, ephemeral test environments, and observability into modern CI/CD pipelines.
- Lead complex debugging, deep‑dive root cause analysis (RCA), and systemic defect prevention across distributed microservice ecosystems.
- Partner with Security on penetration testing, vulnerability scans, and secure SDLC practices; ensure QA process supports compliance audits (SOC 2 Type II, ISO 27001, GDPR).
- Act as a technical force multiplier—reviewing critical code, championing RFCs, establishing best practices, and mentoring Lead and Staff Engineers across QA and Development teams.
Requirements
- 12+ years of progressive software engineering in test / QA automation experience, with a proven track record operating as a principal technical leader (IC4/IC5 level).
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical discipline.
- Demonstrated success in designing and scaling enterprise automation architectures from scratch for high‑throughput, multi‑tenant cloud platforms.
- Proven ability to drive technical consensus, articulate technical trade‑offs to senior leadership, and influence quality culture across cross‑functional organizations.
- Deep experience in distributed cloud architectures, event‑driven systems, microservices, and SaaS product delivery.
- Mastery of Data Structures, Algorithms, Object‑Oriented Design (OOD), and Software Architecture Patterns (Page Object, Factory, Builder, Singleton) to write production‑grade test software.
- Deep hands‑on proficiency in languages like Java, Python, or JavaScript/TypeScript, alongside modern framework ecosystems (Playwright, Cypress, Selenium, RestAssured, Appium).
- Expertise in load testing tools (JMeter, K6, Locust), resilience testing (Chaos Mesh, Gremlin), and application performance observability (Datadog, New Relic, Prometheus, Grafana).
- Hands‑on experience with AWS/GCP, Docker, Kubernetes, Microservices, REST/GraphQL APIs, SQL/NoSQL databases, and Kafka/RabbitMQ.
- Advanced knowledge of build and pipeline systems (Jenkins, GitLab CI, GitHub Actions, Harness) and shift‑left quality gating techniques.
- Exceptional RFC writing, architectural documentation, data‑driven decision making (tracking DORA & quality metrics), and cross‑functional stakeholder management.
Nice to have
- Hands‑on with AI‑powered test generation & self‑healing automation tools (Testim, Mabl, Applitools).
- Experience building evaluation frameworks for AI/LLM features: accuracy, hallucination, bias, prompt regression.
- AI‑driven risk‑based test selection & predictive defect analysis to optimize test runs.
- Governance for AI‑assisted code: extra review rigor for Copilot/Claude code‑generated commits.
Additional details
- Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise‑grade solutions are powerful yet easy to use, with over 72,000 companies using our CX and EX software, and 4,500 employees around the world.
- Freshworks is committed to providing equal opportunity and fostering a diverse environment welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
- Freshvision, real impact—come build it with us.