Posted today · be early
Technical Account Manager (India)
Island
IndiaremotePosted 1 day ago
Skill Required
Technical-Account-ManagerSolutions-EngineerCustomer-Success-ManagerTechnical-Account-EngineerTechnical LeadtroubleshootingCybersecurityEngineeringSalesforceJirasecuritybuildingandAIFulltime
Key highlights
- 5+ years of experience required in TAM, solutions engineering, or post-sales technical roles
- Remote-based in India
Role overview
Island unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace, offering organizations universal visibility and control while delivering a fast, fluid user experience. Backed by investors including Coatue Management, Insight Partners, Sequoia Capital, and Cyberstarts, Island is trusted by some of the largest enterprises globally.
Responsibilities
- Serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey—from onboarding to operational maturity
- Proactively manage and assist with support cases, feature requests, and escalations; open, monitor, and drive resolution, keeping customers informed every step of the way
- Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success
- Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals
- Keep customers informed of upcoming releases and new capabilities, and demonstrate how new features can benefit their teams
- Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap
Requirements
- 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity
- Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms
- Experience handling customer escalations, support tickets, and technical project management
- Excellent communication skills—able to clearly articulate complex ideas to technical and non-technical audiences
- Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms
Nice to have
- Bachelor's degree in a technical discipline or equivalent experience
Additional details
- This role will be remotely based in India
- Originally posted on Himalayas
