Account Manager
Sarvam AI
Bengaluru, IndiaPosted 4 months ago
S
Skill Required
Sales/GTMEngineeringSalesforcebuildingHubSpotAPIsGoAIMachine LearningFulltime
Key highlights
- Required experience: 5‑20 years in account management, customer success, or post‑sales roles within B2B SaaS/AI‑ML.
- Key benefit: High ownership and high impact from day one.
- Notable requirement: Ability to discuss APIs, integrations, and AI workflows with technical stakeholders.
- Work alongside researchers, engineers, and business leaders in a fast‑moving, high talent‑density team.
Role overview
The Account Manager owns the commercial relationship and ensures each account is getting real value from Sarvam’s products, expanding into new use cases, and renewing with conviction. You are the single point of commercial accountability for your book of business, working at the intersection of the client, the delivery team (FDSEs, CSEs, CSMs), and Sarvam’s product and GTM leadership.
Responsibilities
- Serve as the single point of commercial accountability for your book of business.
- Own the full commercial relationship across a portfolio of Sarvam’s enterprise accounts: renewals, expansion, cross‑sell, and net revenue retention.
- Build and maintain trusted relationships with key stakeholders across your accounts, from operational teams running Sarvam products daily to CXO‑level sponsors.
- Drive account expansion by identifying new use cases, business units, and product lines where Sarvam can deliver incremental value.
- Lead renewal negotiations end‑to‑end, including pricing, scope, and contract structuring, in close coordination with GTM leadership.
- Run structured account reviews (QBRs, health checks, success plans) that demonstrate measurable business impact and align both sides on next steps.
- Use product usage data, delivery metrics, and client feedback to proactively identify health signals, adoption gaps, and churn risk.
- Work closely with FDSEs, CSEs, and CSMs to ensure delivery quality remains high and client expectations are met throughout the engagement lifecycle.
- Translate client feedback, feature requests, and competitive intelligence back to product teams with enough context and specificity to be actionable.
- Contribute to building Sarvam’s post‑sales playbook: account segmentation frameworks, expansion motions, health scoring models, and renewal processes.
Requirements
- 5‑20 years of experience in account management, customer success, or post‑sales roles within B2B SaaS, enterprise technology, or AI/ML products.
- Proven track record of owning and exceeding revenue targets, specifically renewal rates and net revenue retention (NRR) metrics.
- Commercial instinct: you segment your book by expansion potential, keep active expansion conversations going, and build business cases that land with economic buyers.
- Ability to hold a technical conversation with an engineering or product team on the client side; you need to understand how APIs, integrations, and AI workflows connect.
- Strong communication skills: you can move fluidly between an operational lead, a technical counterpart, and a procurement team within the same account.
- Comfort using product data and analytics to drive account decisions rather than relying on gut feel alone.
- Experience working in a fast‑moving environment where you build process as you go, not inherit it from a mature org.
Nice to have
- Prior experience managing accounts in conversational AI, voice technology, language technology, or document intelligence.
- Familiarity with the Indian enterprise buying landscape: procurement cycles, compliance requirements, multi‑stakeholder decision‑making, and government contracting norms.
- Experience working alongside Forward Deployed Engineering, professional services, or delivery teams in a post‑sales capacity.
- Background in consulting, solutions engineering, or customer success before moving into account management.
- Hands‑on experience with CRM and customer health tools (Salesforce, HubSpot, Gainsight, or equivalent).
Benefits
- Fast‑moving, high talent‑density team building full‑stack AI for India.
- Work alongside researchers, engineers, builders, and business leaders who move fast and hold each other to a very high bar.
- High ownership and high impact, from day one.
- Everything we do is AI‑first, from the way we build and ship to the way we think about problems.
- Opportunity to work on problems that could change how an entire country learns, works, and communicates.
- Work on problems at the frontier of AI in India.
Additional details
- Sarvam is building the bedrock of Sovereign AI for India, developing a full‑stack sovereign AI platform across research, models, infrastructure, and applications with a focus on making AI genuinely work for India.
- Sarvam works with leading enterprises and public institutions and is backed by Lightspeed, Peak XV, and Khosla Ventures.
- Sarvam partners with India’s leading brands, including Tata Capital, SBI Life, CRED, IDFC, and LIC.
- Note: We are looking for people who can own the outcomes described here, not people who match every line of this specification.