Senior Solutions Architect - India
Deepgram
APAC | Remote, IndiaremotePosted 5 months ago
Skill Required
EngineeringtroubleshootingautomationanalyticssecuritybuildingwrittendesignCloudAPIsandAIFulltime
Key highlights
- 5+ years of experience in Solutions Architecture or related roles.
- Remote work across APAC with regional meetups.
- Focus on post‑sales technical success and Tier‑3 support.
- Requirement for professional software engineering in JavaScript/TypeScript or Python.
- Role based in India, servicing the entire APAC region.
- Strong emphasis on AI‑first mindset and rapid experimentation.
Role overview
Deepgram is hiring a Solutions Architect in India to own complex post‑sales engagements, guide customers to production, and strengthen technical support coverage for the APAC region. The role covers architecture, implementation, Tier‑3 technical problem solving, pre‑sales validation, product feedback, knowledge management, and on‑call duties in a fast‑paced, AI‑first environment.
Responsibilities
- Lead architecture and implementation for enterprise deployments that use Deepgram speech‑to‑text, text‑to‑speech, and voice agent capabilities.
- Own post‑sales technical success for assigned accounts; unblock integrations, optimise accuracy and latency, and guide customers to stable production.
- Serve as the Tier‑3 escalation point for complex issues; drive root‑cause analysis, propose mitigations, and write durable fixes or automation when possible.
- Design reference architectures and implementation patterns for common APAC customer use cases including contact centres, voice analytics, QA, and AI agents.
- Build high‑quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for the team.
- Contribute to pre‑sales discovery and POCs when deep technical direction is needed; translate business goals into a concrete plan with clear success criteria.
- Partner with Product and Engineering to prioritise fixes and features; bring crisp customer signals that improve the roadmap.
- Contribute to knowledge systems; capture runbooks, playbooks, and docs that scale expertise across regions and languages.
- Participate in an on‑call or incident rotation appropriate for the region and customer support tier.
- Engage with customers during the first 30‑90 days to ramp on the platform, own low‑risk tasks, publish reusable assets, and close complex investigations with measurable impact.
Requirements
- 5 or more years in Solutions Architecture, Solutions Engineering, or similar customer‑facing technical roles.
- Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python or TypeScript.
- Hands‑on experience with modern cloud platforms; comfortable with containerisation and orchestration (Docker, Kubernetes) and secure network design for API‑driven systems.
- Proven ownership of complex post‑sales work such as production deployments, migrations, performance tuning, and incident response.
- Clear written and verbal communication across both technical and executive audiences.
- Based in an APAC time zone with reliable overlap to East Asia, Southeast Asia, and ANZ customer business hours.
Nice to have
- Experience with speech recognition, TTS, or building voice agents that orchestrate LLMs.
- Familiarity with WER analysis, model selection and tuning, and accuracy‑versus‑latency trade‑offs.
- Experience operating self‑hosted systems, including Helm‑based deployments and observability for production services.
- Strong understanding of authentication, authorisation, data residency, and compliance topics that appear in APAC enterprise reviews.
- Fluency in one additional Asian language such as Japanese, Korean, Mandarin, or Hindi.
Benefits
- Remote work across APAC with periodic regional meetups.
- Collaboration with colleagues in EMEA and the Americas to support continuous coverage.
- Shared playbooks, defined escalation paths, and measurable SLAs.
Additional details
- Deepgram is the leading platform underpinning the emerging trillion‑dollar Voice AI economy, providing real‑time APIs for speech‑to‑text, text‑to‑speech and building production‑grade voice agents at scale.
- Company operates with an AI‑first mindset; candidates must be comfortable adopting new models and integrating AI into workflows.
- The role is based out of India and will service the APAC region; role may require 10‑20% travel within the region for critical customer milestones.
- The first 30 days involve ramping on Deepgram’s platform, shadowing calls, and contributing to runbooks or sample code; by day 60 own 2‑3 customer workstreams and publish a reusable asset; by day 90 act as primary technical owner for several APAC accounts and close a complex investigation.
- Interview process includes recruiter screen, hiring manager conversation, technical assessment, panel interviews, and a short presentation on a customer‑facing technical win.
- The company has processed over 50,000 years of audio and transcribed more than 1 trillion words and is backed by a recent Series C.