Customer Support Engineer - Tier 2 (India)
Zimperium
Skill Required
Key highlights
- Location: India
- 5+ years of experience required
- Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent
Role overview
Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment. Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on-device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for iOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.
Responsibilities
- Provide technical support for Android applications, identifying and resolving issues in a timely manner.
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
- Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
- Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support integrating innovative approaches for sustained competitive advantage.
- Maintain a high level of customer satisfaction through timely two-way updates between Zimperium and customer.
- Take ownership of reported customer issues.
- Ensure problems are resolved within Zimperium-defined SLAs.
- Technical expert responsible for assisting customers using our Mobile Application Protection solution suite.
Requirements
- Strong understanding of mobile application development and support - good understanding of Android/iOS application development, usages of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes, perform crash analysis.
- Experience in Java/related programming languages, scripting languages and understanding of database querying using SQL.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Basic understanding of SaaS-based delivery models and troubleshoot/debug issues reported by customers.
- Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.
- 5+ years of experience in customer support & service roles, preferably with software security technologies and solutions.
- Self-motivated with extensive troubleshooting skills and knowledge of debugging.
- Customer-oriented with post-sales application support experience.
- Excellent spoken and written communication skills.
Nice to have
- Understanding of mobile application security is an added advantage.
Additional details
- Location: India
- Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
- Originally posted on Himalayas