Posted today · be early
Cloud Support Engineer
Canonical
WorldwideremotePosted today
Skill Required
Cloud-Support-EngineerTechnical-Support-EngineerLinux-Systems-EngineerDevOps-EngineerSite-Reliability-EngineerCloud-Support-EngineeringCloud-Support-SpecialistCloud-Technical-Support-EngineeringCloud-Support-AnalystCloud-Services-EngineerCloud-Support-ConsultantCloud-Support-AssociateSupport-EngineerCloud EngineerCloudtroubleshootingVMwareEngineeringR ProgrammingKubernetesnetworkinganalyticalITILFirewallbuildingwrittenDockerLinuxandAIFulltime
Key highlights
- Globally remote role
- Undergraduate degree in technical subject or equivalent path
- USD 2,000 annual learning and development budget
- Performance-driven annual bonus or commission
- Experience with Linux systems and 3+ cloud/networking technologies
- Regular weekend working rotation
Role overview
Canonical is a leading provider of open source software and operating systems, notably Ubuntu, used in public cloud, data science, AI, engineering innovation, and IoT. The company is founder led, profitable, growing, and a pioneer of global distributed collaboration with 1100+ colleagues in 75+ countries. We are hiring a Cloud Support Engineer to support the technical needs of customers leveraging Ubuntu and open source products. This role combines deep technical problem solving—such as triaging cloud environments and root-cause analysis on Linux kernel crashes—with human connection, acting as a trusted peer and technical guide to external engineering teams.
Responsibilities
- Empathetic Engagement: Partner directly with customers across remote sessions, ticketing,, and live conversations to deeply understand and resolve their technical roadblocks.
- Collaborative Problem Solving: Work hand-in-hand with internal engineering teams and regional peer groups to bridge the gap between complex code fixes and real-world customer satisfaction.
- True Ownership: Manage your support cases with a strong sense of personal integrity, ensuring commitments are honored and customer expectations are communicated transparently and predictably.
- Ubuntu Lifecycle Guidance: Develop a rich understanding of the Ubuntu development process, empowering you to give customers clear, human context regarding timelines for engineering fixes.
- Knowledge Advocacy: Author and maintain accessible knowledge base articles, ensuring lessons learned are shared openly to elevate the entire open-source community.
- Operational Reliability: Participate in a regular weekend working rotation to maintain seamless, high-touch continuity of care for our global partners.
Requirements
- Communication Excellence: Exceptional written and spoken English, with a natural ability to convey technical complexity clearly, warmly, and compellingly.
- The Soft-Skill Edge: A genuine passion for helping people, paired with the emotional intelligence to navigate high-stakes technical situations with composure and empathy.
- Academic Dedication: Exceptional academic track record from both high school and university.
- Educational Background: An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
- Driven Mindset: A proven track record of going above-and-beyond expectations to deliver meaningful, outstanding results for teams or customers.
- Linux & Cloud Familiarity: Practical, hands-on experience supporting Linux systems, with an exposure to three or more of the following: Virtualization & Cloud (using KVM or OpenStack), Containers (primarily Docker, LXD/LXC, or Kubernetes), Storage Ecosystems (Block, object, and network storage technologies), System Networking (Navigating bonding, firewalls, bridging, switching, or MTU tuning).
- Analytical Curiosity: A strong troubleshooting mindset—the ability to look into stack traces or logs, identify OS/application-level bugs, and strategically guide the customer through next steps.
- Development Fundamentals: Basic programming logic in any language to help parse code and collaborate effectively with Canonical Engineering teams.
Benefits
- Performance-driven annual bonus or commission
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Additional details
- Location: This is a globally remote role.
- Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
- Compensation is shaped by geographical location, experience, and performance worldwide; it is revisited annually (and more often for graduates and associates).
- Canonical is an equal opportunity employer and proud to foster a workplace free from discrimination.
- Originally posted on Himalayas
