Associate Director, Digital Experience & AI Production
Iovance Biotherapeutics
WorldwideremotePosted 1 month ago
Skill Required
Digital-ProductionDigital-ExperienceWeb-ProductionTechnical-SEOAI-Content-ProductionAssociate-Director-Of-CreativeDigital-Experience-Design-DirectorAssociate-Director-Of-ProductAssociate-Vice-President-Experience-DesignSenior-AI-Content-DirectorAssociate-Director-Of-Marketing-CreativeDirector-Of-Experience-DesignAIDesign SystemWeb AccessibilitydevelopingObservabilitysecurityQuery OptimizationdesignFigmaDesign PatternsAWSDNSSEOandGoogle AnalyticsFulltime
Key highlights
- Salary: $190,000—$205,000 USD annual base salary
- Experience: 10+ years in web production, digital operations, or closely related field
- Requires hands-on AI tool experience (Claude, Figma, Adobe Firefly) with shipped examples
- Degree: Bachelor's degree in relevant field required
- Regulated industry context: pharma/biotech with MLR review, WCAG, CCPA/GDPR compliance
- Role is deliberately hands-on, bringing agency-dependent work in-house
Role overview
Iovance Biotherapeutics aims to be the global leader in innovating, developing and delivering tumor infiltrating lymphocyte (TIL) therapy for people with cancer, pioneering a transformational approach that harnesses the human immune system to recognize and attack diverse cancer cells. The Iovance TIL platform has demonstrated promising clinical data across multiple solid tumors, with continued innovation in gene-edited cell therapy. The Associate Director, Digital Experience & AI Production owns how Iovance's external digital presence gets produced, published, found, and kept accurate across web, visual assets, search, and measurement. Working at the intersection of technology, design, content, and business, this person uses AI to do work that would traditionally take a whole team while remaining the human quality gate on everything that goes live. Communications and Commercial own what Iovance says; this role owns whether it gets published, whether people can find it, and how efficiently it is produced.
Responsibilities
- Review, edit, test, and approve all AI-generated content and assets before it reaches a regulated public site
- Use AI-assisted tools such as Claude or Sanity to assemble and update pages, migrate content, configure forms, and publish updates from a shared component library and site templates
- Build a reusable multi-site 'site factory' to launch clinical trial, unbranded, and future ex-US properties in days
- Manage the headless CMS content models, permissions, and publishing workflows that let business users self-serve appropriate updates
- Drive same-day publishing once content clears MLR review, managing development, staging, and production workflows through AWS Amplify
- Provide staging and preview environments that let cross-functional and MLR reviewers evaluate the real experience, not just a document of the copy
- Instrument sites with GA4, Search Console, and uptime and performance monitoring, and report on publishing speed, site freshness, and SLA performance
- Own technical SEO across the sites: crawlability, indexing, Core Web Vitals, and structured data (Organization, Drug, ClinicalTrial, FAQ, and Video schema)
- Identify and correct inaccurate information in Wikidata, Google Knowledge Panel, and financial-data aggregators (S&P Capital IQ, FactSet, Refinitiv, Morningstar), reviewed quarterly
- Monitor how search engines and AI assistants describe Iovance, its products, and its pipeline, correcting outdated or inaccurate information through structured data and authoritative site content
- Build Figma Weave workflows that produce consistent, on-brand visual assets across multiple digital properties
- Use Adobe Firefly to create IP-indemnified imagery for appropriate external-facing use cases
- Maintain the Iovance web brand asset kit, and bring routine production such as banner variations, reference guides, and display assets in-house as capacity grows
- Support MLR review through staging URLs, ensuring Regulatory can evaluate ISI placement, fair balance, and content prominence in the actual experience
- Maintain WCAG 2.1 AA accessibility, privacy and consent standards (CCPA, GDPR), and security requirements (WAF, security headers, dependency scanning) within IT's DNS and security guardrails
- Transition external web properties off agency dependency in a deliberate, sequenced way — content extraction and rebuild through MLR review, launch, DNS cutover, and agency contract termination per contract terms
- Continue using external partners where there is a conscious reason — strategic creative work or highly specialized platforms
- Make Publishing Fast and Predictable (overall mandate)
- Make Iovance Easy to Find — and Accurately Represented (overall mandate)
- Build an AI-Enabled Production Capability (overall mandate)
- Work Effectively in a Regulated Environment (overall mandate)
- Bring the Work In-House (overall mandate)
- Adhere to Iovance Biotherapeutics' core values, policies, procedures, and business ethics
- Perform miscellaneous duties as assigned
Requirements
- 10+ years' experience across web production, digital operations, or closely related work, with direct responsibility for websites that have gone into production
- Bachelor's degree in relevant field
- Hands-on experience using AI-assisted production tools such as Claude, with examples of things you have actually built and shipped this way
- Good design judgment to create professional, brand-consistent pages and assets using Figma and AI-enabled image tools without always relying on a dedicated designer
- A working understanding of technical SEO, structured data, Search Console, and Core Web Vitals
- Strong stakeholder management across Communications, Commercial, Regulatory, Legal, and IT, and clear communication that keeps people informed without creating unnecessary process
- A bias toward action — comfortable taking ownership of a problem from intake through production and launch
- Ability to remain in a stationary position for extended periods
- Ability to move about within an office or remote workspace and exert up to 10 pounds of force occasionally
- Visual acuity sufficient for preparing and analyzing data, viewing computer screens, and extensive reading
- Repetitive motion involving wrists, hands, and/or fingers
- Ability to communicate effectively to exchange information
- Ability to engage in analytical, conceptual, and problem-solving activities in a dynamic business environment
- Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion
- Ability to handle work-related stress; ability to handle multiple priorities simultaneously with a sense of urgency; and ability to meet deadlines
- Operate in a professional or remote office environment and require operating standard office equipment and keyboards
Nice to have
- Prior pharma, biotech, or other regulated-industry experience
- MLR or promotional review familiarity (fair balance, ISI/PI)
- AWS Amplify
- WCAG accessibility
- CCPA and GDPR
- Wikidata, Knowledge Panel, or financial-data governance
- Figma Weave and Adobe Firefly
Benefits
- Annual base salary of $190,000—$205,000 USD
- Reasonable accommodation may be provided to enable individuals to perform essential functions
- Diverse and inclusive work environment
- Equal-opportunity employer — employees and applicants considered without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law
- Individual pay decisions depend on various factors such as primary work location, complexity and responsibility of the role, job duties/requirements, and relevant education, experience and skills
Additional details
- The role spans Iovance's corporate, branded, unbranded, clinical trial, and future international websites
- It is deliberately hands-on: rather than handing requirements to an agency and waiting, this person takes work from intake through to production
- A central part of the mandate is bringing agency-dependent work in-house — reducing vendor spend and taking direct accountability for the cost, speed, and quality of digital production
- The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description
- They are not intended to constitute a comprehensive list of functions, duties, or local variances
- Management retains the discretion to add or to change the duties of the position at any time
- By voluntarily providing information and clicking 'Submit Application', you explicitly consent to the collection and use of your personal information for the purposes described above and in our Candidate Privacy Notice
- Originally posted on Himalayas