Product Trainer
HighRadius
Hyderabad, Telangana, IndiaPosted 2 months ago
Skill Required
Consulting
Key highlights
- Competitive salary
- 3-6 years of professional services experience required
- Opportunity to build with a pre-IPO Global SaaS Centaur
- Location: Hyderabad
Role overview
Responsibilities
- Deliver product training to client users and manage the whole lifecycle
- Create customized product training content for the client users
- Mentor project consultants on the training lifecycle of HighRadius Order to Cash management system products for global clients
- Review and validate product training materials created by the project consultants
- Create and maintain standard product training materials for new or updated HighRadius products
- Enable training consultants to deliver an effective product training to our clients
- Deliver training to client users based on support requests and manage the whole lifecycle
- Analyze the Day in Life of client users to understand their usage patterns and concerns
- Improve the training process by analyzing the client feedback and support tickets
- Enable the consulting client users to access training post go-live, by creating project-specific LMS pages
- Collaborate with cross functional teams such as consulting, product, and support to ensure all training content is updated and accurate
Requirements
- Overall 3-6 years of professional services experience
- Bachelor's or Master’s Degree (preferably from tier 1 or tier 2 institutes)
- Location: Hyderabad
- Good communication skills
- Excellent Time Management skills
- Good Analytical Skills
- Good problem solving skills
- Good presentation skills
- Organizational skills
- Collaboration skills
- Conflict Resolution skills
- Training Aptitude
- Technical Inclination
- Team Player
- Experience in following the established processes/standards/templates to achieve successful results
Nice to have
- Prior knowledge of various phases of project life cycle including Design, Build, Testing, cutover, Go-live and hyper care
- Prior knowledge and experience of technical training delivery and content creation
- Prior knowledge of Order to Cash process
- Prior experience with training clients on SaaS products
- Exposure to international clients / projects
- Exposure to Functional consulting roles
Benefits
- Competitive salary
- Fun-filled work culture (https://www.highradius.com/culture/)
- Equal employment opportunities
- Opportunity to build with a pre-IPO Global SaaS Centaur
Additional details
- HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+ agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognized as a market leader by Gartner, IDC, and Forrester.
