Senior Product Support Specialist
Zenoti
Hyderabad, Telangana, IndiaPosted 1 month ago
Skill Required
Support ITIL
Key highlights
- Attractive compensation
- 4 to 8 years in supporting web-based enterprise applications
- Medical coverage for yourself and your immediate family
- Work in night shifts
Role overview
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, enabling businesses to manage appointments, POS, CRM, employee management, inventory, and marketing. The platform is designed for reliability and scale, serving over 30,000 salons, spas, and fitness studios globally, including major brands like European Wax Center and CorePower Yoga. Zenoti is a fast-growing, award-winning company recognized as a Great Place to Work Certified™ organization. The Product Support Consultant role involves helping customers use Zenoti effectively, resolving issues, and providing feedback to influence product direction.
Responsibilities
- Work with customers to help them solve issues they have with using Zenoti
- Own customer reported issues and see problems through to resolution
- Consult with customers to ensure their business operations run effectively on Zenoti
- Follow all defined processes in the team when working on issues
- Be part of the ticketing system and handle the client reported issues
- Be proud of what you work on, obsess about the quality of the work you produce
- Influence the direction of the product by providing feedback about challenges customers have with using our product
Requirements
- 4 to 8 years in supporting web-based enterprise applications
- A willingness to solve problems for our customers
- A technology-centric background
- Previous advanced support experience with data-driven, web-based applications
- Strong logical, analytical and problem solving skills
- Excellent communication skills
- Work in night shifts
- Can work in a fast paced, ever changing, start-up environment
Benefits
- Attractive compensation
- Medical coverage for yourself and your immediate family
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives
- Regular social activities, and opportunities to give back through social work and community initiatives
Additional details
- This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance
- Be part of an innovative company that is revolutionizing the wellness and beauty industry
- Work with a dynamic and diverse team that values collaboration, creativity, and growth
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform
- Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training