At Takeda, we are leading digital evolution and global transformation by building innovative solutions and future-ready capabilities to meet the needs of patients, our people, and the planet. Bangalore, India’s epicenter of innovation, hosts Takeda’s recently launched Innovation Capability Center (ICC), where you can join our digital transformation journey. In this role as a ServiceNow Agentic AI Senior Engineer, you will design, build, customize, and optimize AI-powered agents and intelligent workflows on the ServiceNow platform, contributing to global impact and improvement. Takeda is committed to creating an inclusive and collaborative workplace where individuals are recognized for their diverse backgrounds and abilities.
Responsibilities
- Design, configure, and customize AI Agents within the ServiceNow platform.
- Build agentic workflows capable of reasoning, task execution, contextual decision-making, and workflow orchestration.
- Configure and extend Now Assist capabilities, AI Agent Studio, AI-powered skills and actions, and conversational experiences.
- Implement and customize Now Assist for ITSM, HRSD, CSM, and Now Assist Skill Kits.
- Configure summarization, content generation, recommendations, and intelligent assistance capabilities.
- Fine-tune prompts and AI interactions for business-specific use cases.
- Develop and optimize prompts for enterprise workflows.
- Design AI orchestration flows involving tools, APIs, workflows, and external systems.
- Build human-in-the-loop AI experiences where approvals and compliance controls are required.
- Improve response quality, contextual relevance, and AI usability.
- Develop scalable ServiceNow solutions using Flow Designer, IntegrationHub, Script Includes, Business Rules, and APIs.
- Integrate ServiceNow AI capabilities with external LLM platforms (e.g., OpenAI, Azure OpenAI, enterprise AI gateways).
- Develop secure and performant AI integrations.
- Ensure AI implementations align with Responsible AI principles, enterprise governance, security policies, and compliance requirements (GxP, SOX).
- Implement auditability, explainability, role-based AI controls, and human oversight mechanisms.
- Evaluate emerging ServiceNow AI capabilities and roadmap features.
- Contribute to enterprise AI strategy and experimentation initiatives.
- Identify opportunities to improve productivity through AI automation.
- Optimize AI agent performance, orchestration efficiency, and workflow execution.
- Troubleshoot AI response quality and workflow issues.
- Monitor AI solution adoption and effectiveness.
- Collaborate with architects, developers, platform teams, and business stakeholders.
- Mentor junior developers on AI development best practices.
- Participate in architecture reviews and AI governance discussions.
- Ability to design and execute test cases using ServiceNow’s Automated Test Framework.
Requirements
- Bachelor’s degree or higher in Computer Science/Information Technology; or relevant work experience.
- 6+ years of IT experience.
- 4+ years of ServiceNow development experience.
- 1+ years of exposure to AI/GenAI implementations.
- Strong hands-on ServiceNow development experience.
- Deep understanding of Flow Designer, IntegrationHub, Script Includes, APIs, and ServiceNow platform architecture.
- Strong JavaScript and scripting knowledge.
- Hands-on experience or strong exposure to Now Assist, AI Agent Studio / Agentic AI capabilities, Prompt engineering, Conversational AI, AI orchestration patterns, AI-assisted workflows, Retrieval-Augmented Generation (RAG) concepts, and LLM integration concepts.
- ServiceNow CSA – Required.
- ServiceNow CAD – Required.
Nice to have
- Preferred technical exposure: OpenAI / Azure OpenAI integrations, AI Search, Virtual Agent, Workflow Data Fabric, Event-driven architecture.
- ServiceNow Certified Implementation Specialist – Preferred.
- AI-related certifications – Nice to have.
Benefits
- Competitive Salary + Performance Annual Bonus.
- Flexible work environment, including hybrid working.
- Comprehensive Healthcare Insurance Plans for self, spouse, and children.
- Group Term Life Insurance and Group Accident Insurance programs.
- Health & Wellness programs including annual health screening and weekly health sessions for employees.
- Employee Assistance Program.
- 5 days of leave every year for Voluntary Service in addition to Humanitarian Leaves.
- Broad variety of learning platforms.
- Diversity, Equity, and Inclusion Programs.
- No Meeting Days.
- Reimbursements – Home Internet & Mobile Phone.
- Employee Referral Program.
- Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days).
Additional details
- By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
- Takeda is certified as a Top Employer, not only in India, but also globally.
- Joining the ICC in Bangalore will give you access to high-end technology, continuous training, and a diverse and inclusive network of colleagues who will support your career growth.
- Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
- As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
- Locations: IND - Bengaluru.
- Worker Type: Employee.
- Worker Sub-Type: Regular.
- Time Type: Full time.
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