Zobhira

Developer, Platform Engineering(Genesys Cloud (CCaaS),Python or JavaScript )

Genesys

IndiaremotePosted 8 days ago
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Skill Required

Platform-EngineeringGenesys-Cloud-DeveloperCCaaS-DeveloperContact-Center-AutomationIntegration-DeveloperDeveloper-Platform-EngineerSenior-Developer-Platform-EngineerCloud-Contact-Center-EngineerSenior-DevOps-Platform-EngineerContact-Center-Application-EngineerCloud EngineerPlatform EngineerPython DeveloperJavaScriptPythonObservabilityServiceNowTerraformCI/CDAgileFulltime

Key highlights

  • 3+ years of experience required
  • Flexible-first culture
  • Great Place to Work® certified in 17 countries
  • 150+ new AI features released in the last fiscal year

Role overview

At Genesys, this role drives the evolution of the company’s internal Contact Center as a Service (CCaaS) platform by building intelligent automation to enhance how employees access support and services. You will design, develop, and scale conversational experiences, integrations, and workflows that improve efficiency, reduce manual effort, and elevate the internal service experience across the organization. Working alongside senior engineers and product leadership, you will contribute to platform-level decisions and influence how automation is delivered at enterprise scale, gaining hands-on exposure to cutting-edge Genesys Cloud capabilities, agentic AI, and modern platform engineering practices.

Responsibilities

  • Develop and maintain Genesys Cloud Architect flows, Bot Flows, and Workflows supporting automation and self-service.
  • Build and administer core platform configurations including Divisions, queues, routing profiles, wrap-up codes, and user and role management.
  • Build Data Actions and ServiceNow integrations or workflow automation to streamline internal processes.
  • Support implementation of Agentic AI and conversational features, including knowledge surfacing, summarization, and routing logic.
  • Troubleshoot and administer Genesys Cloud corporate instance and provide fixes for incidents.
  • Test and validate automation deployments to ensure accuracy and performance.
  • Monitor platform health and interact with observability and logging tools to investigate flow and integration failures.
  • Document configurations, changes, and troubleshooting steps for knowledge reuse.
  • Work under the guidance of senior developers and the manager to deliver sprint-based backlog items.
  • Participate in daily standups, reviews, and retrospectives to ensure aligned progress.
  • Proactively learn and apply Genesys Cloud capabilities to expand automation coverage.

Requirements

  • 3+ years of experience developing or supporting CCaaS/contact center or automation solutions.
  • Understanding of basic AI/NLU concepts and conversational design principles.
  • Familiarity with REST APIs, JSON, and integration development.
  • Proficiency in at least one scripting language (Python, JavaScript, or equivalent) for API automation and integration testing.
  • Exposure to ServiceNow or other workflow automation tools.
  • Familiarity with monitoring or logging tools for troubleshooting platform and integration issues.
  • Strong problem-solving ability and willingness to learn new technologies quickly.
  • Effective communication and collaboration in a remote, global team environment.

Nice to have

  • Hands-on experience with CX-as-Code and Terraform for Genesys Cloud configuration management and CI/CD pipelines.
  • Genesys Cloud certification (CX Cloud Developer Associate or equivalent).
  • Experience with agile teams and sprint-based software delivery.
  • Familiarity with Genesys Cloud AI features including Agent Copilot, knowledge management, and predictive routing.

Benefits

  • Flexible-first culture with global team collaboration.
  • Growth opportunities through mentorship, learning programs, leadership development, and education support.
  • Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
  • Genesys is Great Place to Work® certified in 17 countries.

Additional details

  • Be the one building AI-powered experiences where they matter most.
  • Genesys helps organizations create better customer experiences through AI-powered experience orchestration.
  • The platform connects people, systems, data, and AI to deliver personalized service, improve operational efficiency, and build stronger customer relationships.
  • Technology used by more than 8,000 organizations in over 100 countries.
  • 150+ new AI features were released in the last fiscal year.
  • Join a global team of nearly 7,000 employees.
  • After applying, the Talent Acquisition team reviews applications with the hiring team, followed by Zoom interviews, meetings with the hiring manager, and up to five interviews in most cases.
  • Every application is reviewed by a person, with response times varying by role and location.
  • Genesys empowers organizations to drive customer loyalty, growth, and retention while increasing operational efficiency and teamwork across human and AI workforces.
  • Reasonable accommodations are available for the application process; contact Genesys for support.
  • Genesys is an equal opportunity employer committed to fairness in the workplace.
  • Recruiters will never ask for sensitive personal or financial information during the application phase.
  • Originally posted on Himalayas.
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