Work directly with customers during implementation, troubleshooting and production support.
Participate in customer meetings and confidently present technical solutions.
Proactively suggest improvements that increase reliability, security and operational efficiency.
Collaborate with development, QA and infrastructure teams.
Support junior engineers, provide technical guidance, conduct knowledge-sharing sessions and mentor team members.
Review deployments and ensure best DevOps practices are followed.
Prepare technical documentation, project status reports and management updates.
Take ownership of assigned projects from planning through successful delivery.
Requirements
Enjoys solving challenging technical problems.
Can independently investigate and resolve production issues.
Has excellent debugging and troubleshooting skills.
Can communicate confidently with customers.
Is comfortable handling customer support calls.
Works well with cross-functional teams.
Can mentor junior engineers.
Takes ownership of assigned work.
Has strong analytical thinking.
Is willing to learn new cloud technologies.
Maintains a positive and professional attitude under pressure.
Additional details
About Company: HJ Infotech is a consulting company providing solutions and training in various public and private sectors. We are committed to offering continuous quality service to the end-users.
Zobhira
