Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.
Responsibilities
- Provide a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.
- Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
- Focus on second-line support for incidents and requests with a medium level of complexity.
- Contribute to / support project work as and when required.
- Complete knowledge to all Cisco devices.
- Should have hardware level trouble shooting knowledge on all Cisco products.
- Must be familiar with VLAN / VTP / STP / VSS / VDC / VPC.
- Must have sound knowledge in stack configuration / trouble shooting.
- Must be familiar with OSPF / EIGRP / BGP / PBR / HSRP / ACL.
- Hands on experience with IOS/SUP upgradation 5K/7K/9K/4500/6500/ASR/FTD/FMC/SDWAN/ISE/DNAC/Wireless controller.
- Should have knowledge about SDWAN, ISE/ DNAC/ ACI/Wireless.
- Troubleshooting of complex LAN/WAN infrastructure, Conducting root cause analysis on Network Incident.
- Troubleshooting license issues on all Cisco Platforms.
- Troubleshooting IP link related issues like link failure, config mismatch, latency, packet drops.
- Expertise in implementing L2 technologies including VLAN’s, VTP, STP, RSTP, MSTP.
- Good knowledge of IP Addressing, Subnetting, ARP, OSI and TCP/IP models.
- Expertise in implementing routing protocols RIP, EIGRP, OSPF, ISIS and BGP.
- Configuring and Troubleshooting Route Redistribution between Static, RIP, EIGRP, OSPF & BGP protocols.
- Experience in Configuration and Support of LAN protocols on Cisco Switches such as (Layer2, 3 & Multi-Layer).
- Experience with designing, deploying, and troubleshooting LAN, WAN, Ether-channel, IP Routing Protocols - (RIP, OSPF, EIGRP & BGP), ACL's, NAT, VLAN, STP, VTP, HSRP.
Requirements
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- CCNP or equivalent certification.
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
- Moderate level of relevant managed services experience.
- Moderate level knowledge in ticketing tools preferably Service Now.
Nice to have
- Knowledge about SDWAN, ISE/ DNAC/ ACI/Wireless (beyond baseline requirement).
- Additional certifications relevant to the services provided (beyond CCNP).
- Familiarity with ServiceNow or other ticketing tools beyond the basic required knowledge.
Benefits
- Workplace embraces diversity and inclusion – a place where you can grow, belong and thrive.
- Global Top Employer status with a global culture that embraces diversity.
- Opportunity to work for a $30+ billion trusted global innovator serving 75% of the Fortune Global 100.
- Access to a company that invests over $3.6 billion each year in R&D.
- Equal Opportunity Employer commitment to a discrimination‑free environment.
- Career acceleration opportunities within a worldwide network of experts.
Additional details
- On-site Working.
- NTT DATA is a $30+ billion trusted global innovator of business and technology services.
- We serve 75% of the Fortune Global 100 and invest over $3.6 billion each year in R&D.
- NTT DATA is part of NTT Group and headquartered in Tokyo.
- Our services include business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation and management of applications, infrastructure, and connectivity.
- We are also one of the leading providers of digital and AI infrastructure in the world.
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