Namecheap is hiring for the role of Technical Chat Support Specialist in Coimbatore, Tamil Nadu, India. The role involves providing technical chat support, assisting customers with product understanding and configuration, and undergoing comprehensive technical training through Namecheap’s internal programs.
Responsibilities
- Help customers understand Namecheap products & services and know which to select
- Help clients configure Namecheap products so they can start and keep building their internet dreams
- Handle multiple requests
- Interact with customers all over the world
- Communicate in a modern business environment
- Work and succeed inside a global technology company
- Participate in Namecheap University and the company’s homegrown learning and professional development programs to acquire new soft and hard skills
Requirements
- Any engineering/computer science/IT graduate
- 0 – 2 years of experience in technical chat support
- Excellent verbal and written English skills
- Entry-level to intermediate experience working with chat and email support
Benefits
- Technical training with unique content from Namecheap’s dedicated internal training center
- Learn what the Internet consists of and how it works
- Learn why domains and hosting are necessary
- Learn how to manage Internet services and how Internet payments work
Additional details
- Job Position: Technical Chat Support Specialist
- Job Locations: Coimbatore, Tamil Nadu, India
- Salary Package: As per Company standards
- Job Category: Customer Support Department
- Application Process: Apply via provided link (only shortlisted candidates will receive call letters for further rounds)
- Note: Apply before the link expires
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