Development Testing: Design, document, and execute test plans for features with automation in picture.
Bug Replication & Verification: Replicate complex production issues reported by customers, often with incomplete information, within a controlled test environment.
Help the L1 team to explain the solution for the issues and share documentations.
Root Cause Analysis: Collaborate with L3 Support Engineers to perform deep-dive analysis and isolate the source of defects across our product..
Test Planning & Execution: Design, document, and execute targeted test plans for bug fixes and hotfixes, ensuring comprehensive coverage of the reported issue.
Regression Testing: Conduct thorough regression testing to certify that a fix has not introduced new problems into the platform.
Test Environment Management: Own and maintain the support team's test lab, which includes a variety of mobile devices, operating systems (iOS,Android, Windows, Chrome), and customer-like configurations.
Defect Management: Write clear, concise, and detailed bug reports in Jira, providing engineers with all the necessary information to resolve issues efficiently.
Requirements
Experience: 5+ years of hands-on experience in a Quality Assurance role, preferably within a product support, sustaining, or post-release team.
Must have used JIRA
Strong communication skils
Technical QA Skills: Experience testing single-page applications (SPAs) built with modern frameworks (React preferred).
Technical QA Skills: Proficiency in API testing using tools like Postman etc.
Technical QA Skills: Demonstrated ability to read and interpret application logs to assist in troubleshooting.
QA Fundamentals: Expertise in QA methodologies and the software development lifecycle.
QA Fundamentals: A meticulous, detail-oriented approach to testing and documentation.
Flexible to work in shifts.
Nice to have
Nice to have - MDM Domain Knowledge: A strong understanding of Mobile Device Management (MDM) concepts, including device enrollment, policy management, and application deployment.
Proven experience testing on both iOS and Android platforms from a device management perspective.
Experience with QA test automation frameworks (e.g., Selenium, Cypress, Playwright) for building regression suites.
Good to have experience testing a commercial MDM, UEM.
Familiarity with querying databases (SQL or NoSQL).
Basic understanding of Node.js to better collaborate with the engineering team.
Additional details
Experience: 5 +years
Location: Noida
Note: Looking for Immeidate to 30days Joiners only
Zobhira
