The Helpdesk Associate role at NTT DATA involves providing exceptional IT Service Desk support to end-users, troubleshooting various IT devices and applications, and supporting onboarding activities. Candidates should possess strong communication skills and a customer service orientation.
Responsibilities
- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, update, and escalate support issues to the next level promptly.
- Support all IT onboarding activities for end-users.
- Work with internal IT teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support business users and internal IT teams.
- Seek, suggest, evaluate, and implement process and technology improvements.
- Be willing to learn and grow in other IT business areas.
Requirements
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great team player.
- 24/7 rotational shifts and week offs, with work from office mandatory.
- Strong troubleshooting skills, bug-finding, and resolution.
- Ability to work independently within a diverse global team.
- IT software and hardware troubleshooting knowledge and skills (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).
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