We’re an Online Travel Agency (OTA) that has been helping India travel for over 21 years, growing into one of the most loved and widely used travel brands in the country. Listed on NASDAQ, MakeMyTrip is committed to sustainability, having planted over a million trees and contributed to waste recycling and other causes. Product Design and User Research are now central to our journey, with our design system, Cosmos, adopted across devices, platforms, geographies, and languages. We tackle complex problems for travelers, hoteliers, and travel agents, fostering a diverse and collaborative environment. We’re looking for a Manager/Senior Manager/AD in User Experience to balance business understanding with craftsmanship, working in a fast-paced environment where designs reach millions of users.
Responsibilities
- Manage and lead a team of UX professionals, fostering a collaborative and high-performing work environment
- Hire and develop talent, assign responsibilities, and provide guidance and mentorship to ensure the team's success
- Champion a user-centric approach to design, ensuring that the needs, preferences, and behaviors of users are at the forefront of the design process
- Conduct user research, gather insights, and translate them into effective and intuitive user experiences
- Develop UX strategies and plans that align with business objectives and target audience needs
- Identify opportunities for improvement, define UX goals, and map out the steps required to achieve them
- Collaborate closely with cross-functional teams, stakeholders, and executives to understand business requirements, gather feedback, and align UX efforts with overall product or service development
- Effectively communicate and manage stakeholders to drive successful UX outcomes
- Oversee the design and prototyping process, ensuring the creation of visually appealing and user-friendly interfaces
- Provide guidance on interaction design, information architecture, and visual aesthetics to deliver exceptional user experiences
- Drive a culture of continuous improvement within the UX team and across the organization
- Stay updated with industry trends, emerging technologies, and best practices to innovate and enhance the user experience
Requirements
- 13-15 years of experience in UX Design
- Strong ability to provide strategic direction and leadership in the field of user experience
- Ability to develop and articulate a clear vision for UX initiatives, aligning them with broader organizational goals
- Dedication to placing the needs and preferences of users at the center of the design process
- Experience in managing UX teams and fostering a collaborative and productive work environment
- Skilled in building and nurturing cross-functional relationships, collaborating with stakeholders, and facilitating effective communication between designers, developers, and other teams
- Deep understanding of UX design principles, interaction design, and information architecture
- Ability to guide the team in creating intuitive and visually appealing user interfaces, wireframes, and prototypes
- Well-versed in various UX methodologies and ability to establish streamlined UX processes and workflows
- Ability to leverage analytics tools, user feedback, and user testing to continuously improve the user experience, measure success, and make data-driven decisions
- Stay updated with the latest trends, best practices, and emerging technologies in the UX field
Benefits
- Opportunity to see designs move from idea to the hands of many million users
- Real-time feedback, learning, and growth opportunities
- Diverse teams, multiple languages, and locations with depth and breadth of skill sets
- Opportunities to learn from each other, grow, and explore diverse opportunities
- Support for the community through conferences like UX Now
Additional details
- Skill: UX Design
- Role: AD- UX Design
- Location: Gurgaon/Bangalore
Zobhira
