Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. We are seeking a highly skilled and experienced Senior Back Office Quality Assurance Consultant (IC4) to lead quality assurance across complex Back Office platforms, integrations, and business-critical operations. This senior individual contributor role requires strong ownership, sound judgment, and the ability to operate independently in fast-paced, high-impact environments. The successful candidate will ensure delivery quality, production stability, and operational excellence while proactively identifying risks, driving automation, and influencing stakeholders across multiple systems and business domains.
Responsibilities
- Lead end-to-end QA activities across complex Back Office systems, workflows, integrations, and enterprise business processes
- Develop and execute effective test strategies, test plans, and validation approaches aligned with business and technical objectives
- Ensure release readiness, production stability, and high-quality delivery outcomes across multiple initiatives
- Manage competing priorities between BAU support and project deliverables while maintaining QA standards
- Apply risk-based testing methodologies to prioritize testing efforts effectively
- Identify quality risks, dependencies, gaps, and release concerns early, and provide actionable mitigation plans
- Take initiative during critical delivery situations such as unclear requirements, testing blockers, integration issues, or release instability
- Partner closely with business stakeholders to align on quality expectations and release readiness
- Act as a trusted QA advisor, communicating risks, progress, and recommendations clearly
- Influence decisions through expertise, data-driven insights, and effective communication
- Demonstrate strong individual contributor leadership through accountability, professionalism, and ownership
- Mentor and support QA engineers through coaching, reviews, collaboration, and knowledge sharing
- Promote a culture of continuous learning, operational excellence, and quality-first thinking
- Drive the adoption of AI-powered QA solutions and intelligent automation practices across testing processes
- Champion automation-first and AI-assisted testing approaches to improve efficiency, scalability, and coverage
- Identify opportunities to reduce manual effort and optimize QA processes through automation and innovation
- Contribute to the enhancement of QA frameworks, standards, tools, and delivery practices
- Collaborate with engineering and technology teams to integrate automation and AI capabilities into CI/CD pipelines and QA workflows
- Evaluate emerging technologies, automation platforms, and AI-driven testing tools to improve quality engineering practices
- Provide mentorship and guidance to QA engineers through coaching and knowledge sharing
- Promote a culture of quality-first thinking, continuous learning, and operational excellence
- Lead by example as a high-impact individual contributor
Requirements
- 8+ years extensive Quality Assurance experience
- Strong practical knowledge of risk-based testing methodologies
- Strong analytical, critical thinking, and problem-solving capabilities
- Excellent verbal and written communication skills with the ability to influence stakeholders across multiple levels
- Hands-on experience in QA automation and independent test strategy implementation
- Familiarity with modern QA tools, defect tracking systems, and test management platforms
- Understanding of Agile methodologies, CI/CD pipelines, and software development lifecycle (SDLC) practices
- Proven experience supporting finance systems, including SAP, Zuora, and OneSource applications
- Expertise in designing and implementing test automation solutions using Worksoft
- Good foundation for mentoring or guiding QA team members in technical delivery and best practices
Nice to have
- Exposure to platforms such as SAP S/4HANA, Salesforce, and AI-driven tools
- Experience in QA transformation, process optimization, or operational improvement initiatives
- Knowledge of scripting, automation frameworks, and modern testing technologies
- Experience in AI-driven testing or intelligent process automation implementations
- Exposure to AI-assisted QA tools, intelligent automation, or machine learning-enabled testing solutions is highly desirable
Benefits
- Sophos operates a remote-first working model, making remote work the primary option for most employees
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
Additional details
- This is a senior individual contributor role for someone who demonstrates strong ownership, sound judgment, and the ability to operate independently in fast-paced, high-impact environments
- This role is ideal for a QA professional who thrives on deep technical and strategic contribution, values continuous improvement, and has a strong interest in AI-driven QA and modern testing practices
- Some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship
- At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply
- We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know
- If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy
- Originally posted on Himalayas
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