CST - Associate - Social CST
Paytm
Noida, Uttar Pradesh, IndiaPosted 1 month ago
Skill Required
Operations & Support
Key highlights
- 1+ years’ experience in social media escalations management required.
- Any Graduate degree required.
- Previous experience in team handling Chat/email Support required.
- Role focuses on handling customer concerns on multiple social media platforms.
- Position involves ensuring brand consistency across campaigns and copy.
- Requires developing and implementing timelines to achieve targets.
Role overview
Responsibilities
- Handle concerns and complaints raised by customers on multiple social media platforms and ensure daily tasks are closed within the defined TAT with good customer experience.
- Resolve day-to-day queries of the merchants via chat/call.
- Oversee day-to-day management of campaigns and ensure brand consistency.
- Ensure brand consistency in copy through tone, voice, and terminology.
- Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.
- Develop and implement a timeline to achieve targets.
Requirements
- Any Graduate.
- 1+ years’ experience in social media escalations management.
- Previous experience in team handling Chat/email Support.
Nice to have
- High level of drive, initiative, and self-motivation.
- Exceptional multi-tasking skills.
- Strong problem-solving skills.
Additional details
- Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms.
- The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.
- One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
- Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.