Customer Care Representative (Freshers) role for HCL Technologies' US/UK voice process, where the candidate will resolve inbound customer queries following client guidelines and call flow procedures. The position is based in Noida and targets fresh graduates/undergraduates with strong communication skills.
Responsibilities
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level and achieve first call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers.
- Serve as customer service executive resolving customer queries in line with client and business guidelines.
Requirements
- Excellent communication skills – both verbal and written – with a professional telephone etiquette.
- Helpful, empathetic, and enthusiastic about customer service.
- Any graduate/undergraduate can apply (No regular students / No law graduate).
- B.Tech, MTech, BCA and MCA candidates are not eligible.
Nice to have
- Freshers with US/UK inbound calling experience, preferably in the Banking domain.
Benefits
- Two‑way cabs available for commute.
Additional details
- Walk‑in dates: 04 Aug 2026 to 07 Aug 2026.
- Walk‑in timing: 11 am – 2 pm.
- Interview location: HCL Technologies, A‑8 & 9, Sector 60, Noida, Uttar Pradesh 201301.
- Nearest metro station: Sector 59.
- Designation: Customer Care Representative – Freshers.
- Work location: Noida.
- Please do not carry a laptop while coming for interview.
- Contact person: Urmika Shah Mehta (Urmika.shahmehta@hcltech.com).
Zobhira
