At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, as an amazing customer experience is an employee-first process. Our vision is a place where employees know they can thrive. TTEC Digital seeks a Senior DevOps Engineer to join our innovation group, building next-generation AI CX tools (automated QA, conversational analytics, knowledge assist, and agentic automation) for global brands. This is a full-time, fully remote role in a fast-paced, startup-like environment backed by the scale of a public company (NASDAQ: TTEC). The role offers high leverage, as shipping the right products can impact enterprise deployments, company trajectory, and stock value.
Responsibilities
- Stand up and run the platform's infrastructure — CI/CD, multi-cloud, observability baselines, the daily-deploy pipeline
- Support a real-time platform (voice, desktop, intelligence, AI) where latency and uptime are product features
- Work in a startup environment: 1-week sprints, weekly deploys to production, fail fast, move forward
- Own CI/CD (trunk-based, daily prod deploys, PR-to-staging)
- Implement Infrastructure-as-code for everything — no hand-built anything
- Deploy and manage GCP (primary) with cloud-agnostic deployment templates for multi-cloud
- Establish observability and monitoring baselines
- Treat uptime as a personal mission
- Participate in on-call rotation with the SRE team
- Meet committed timelines
- Act as a ways-to-YES engineer — default to 'here's how we do it safely' when a squad needs something, never a block
- Demo infrastructure as part of a show-me mentality
- Use AI tools daily to multiply velocity
Requirements
- 7+ years of DevOps / platform experience
- Deep GCP expertise plus real multi-cloud experience — deployed and run production workloads on at least two clouds and built abstractions that keep us portable
- Strong Infrastructure-as-Code mentality — Terraform-class IaC is how everything exists; if it isn’t in code, it isn’t real (reviewable, repeatable, destroyable, rebuildable)
- Experience running infra for a daily-deploy, trunk-based shop; CI/CD for high-cadence teams is muscle memory
- Ability to code — Go or Python tooling, not just YAML
- Good networking understanding — protocols and how they actually work: TCP/UDP, TLS, HTTP/2, WebSocket, DNS, load balancing, and ideally RTP/SIP for media paths; debug at the packet level when necessary
- Strong mindset on monitoring and uptime — metrics, logs, traces, alerting baselines from day one; notice issues before the customer does
- GitOps discipline — desired state in git, drift detection, PR-driven infra change
- Deploy safety engineering — canary/progressive rollout, feature-flag integration, instant rollback; weekly deploys stay boring
- Kubernetes/container depth (GKE-class) — scheduling, autoscaling, resource tuning for latency-sensitive services
- Secrets and least-privilege IAM as defaults; SOC 2-ready posture without slowing the train
- Cost awareness — catch runaway bills in the dashboard, not the invoice; efficiency is part of the job
- Ephemeral environments — spin up a full stack per PR/demo, tear it down after
- Debug infrastructure — read deploy logs, metric spikes, routing tables, and identify issues
- Self-starter with grit, startup mentality, and a show-me bias: working software over slides, prototypes over proposals
- Master debugger and problem solver — love solving complex problems, think outside the box, multitask across domains without losing the thread
- AI-native — understand and work with AI technology (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and use AI tools daily to increase velocity
- Distributed-systems literate — understand high-efficiency, event-driven, low-latency systems and their demands
- Innovator who ships — demonstrate ideas easily, fail fast, move forward, make and hit committed timelines
- Team player who likes winning
Nice to have
- Experience with RTP/SIP for media paths
Benefits
- Fully remote work opportunity
- Startup-like environment with the backing of a public company (NASDAQ: TTEC)
- High-impact role with leverage to influence company trajectory and stock value
Additional details
- TTEC Digital is an innovation group inside TTEC, building AI CX tools for the world’s biggest brands
- Two DevOps engineers shared across the org
- No one will have everything in this description; looking for well-rounded, smart people who move fast
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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