The Network Engineer is a proactive, hands-on technical professional responsible for ensuring the reliability, performance, and security of Holiday Inn Club Vacations’ on-premises, cloud, and campus-wide network infrastructure. This role owns network monitoring and alerting, oversees Cisco Meraki and voice administration (CUCM), maintains UPS power systems, and provides Tier-4 support for wired and wireless connectivity. The ideal candidate lives and breathes network operations, embraces continuous improvement, and delivers top-tier customer service.
Responsibilities
- Own network monitoring and observability: design dashboards, tune alerts, and generate trend reports in Datadog (or SolarWinds) so the network team is aware of issues before users are impacted.
- Manage day-to-day network operations: triage incidents, fulfill service requests, and execute approved changes via the internal ITSM platform.
- Configure and support Cisco Meraki infrastructure (MX firewalls, switches, wireless APs), including deployments, upgrades, and hardware replacements.
- Administer and troubleshoot Palo Alto next-generation firewalls and Palo Alto Prisma Access for secure remote connectivity.
- Collaborate with security teams to enforce network security policies, firewall rules, and compliance standards.
- Participate in network architecture planning and suggest optimizations or upgrades.
- Administer Cisco Call Manager (CUCM) voice platform — voice administration only (endpoint configuration, firmware updates, issue troubleshooting).
- Maintain and monitor APC UPS and PDU systems: track lifecycle, patch firmware, replace batteries, and plan proactive replacements to prevent outages.
- Plan and validate power requirements (120/240 V single/three-phase) and specify correct NEMA connectors and power cords (e.g., C13/C14).
- Perform Wi-Fi surveys and basic RF troubleshooting using Ekahau; optimize Meraki wireless deployments for coverage and performance.
- Fabricate and test copper network cables (Cat5e/Cat6) to CompTIA Network+ standards.
- Execute scheduled maintenance windows (firmware upgrades, backups) following change-management procedures.
- Provide after-hours/on-call support in a rotating schedule for critical outages and urgent issues.
- Maintain clean and organized IDF/MDF environments: cable management, dust removal, disposal of old equipment, and general housekeeping.
- Deliver excellent customer service: communicate clearly, present professionally, and foster a respectful support experience.
- Collaborate with cloud and security teams to support network services in Azure and perform basic traffic diagnostics (port/protocol checks, packet captures).
- Document and label all network equipment, cables, and racks according to company standards.
- Maintain thorough ticket documentation: detailed troubleshooting notes, resolution steps, and linked knowledge articles.
- Create and update basic network diagrams (Visio, Lucidchart) for topology visibility and onboarding.
- Meet defined SLAs for ticket acknowledgment and resolution; actively monitor queue and escalate as necessary.
Requirements
- 3+ years of experience in a Network Engineer role, with 5+ years in a network support role.
- Hands-on expertise with Cisco Meraki firewalls, switches, Palo Alto Firewall, Prisma, and wireless solutions.
- Experience administering Cisco Call Manager (CUCM) or similar VoIP platforms.
- Strong proficiency with Datadog, SolarWinds, or comparable network monitoring tools.
- Working knowledge of APC UPS systems, power distribution, and NEMA standards.
- Ability to specify correct cabling/connectors for power and network gear.
- Proficient in Wi-Fi survey tools (Ekahau) and troubleshooting.
- Excellent communication and customer service skills.
- Working knowledge of single-mode and multimode fiber types, optics (SFP/SFP+), and best practices for campus inter-switch links.
- Ability to produce clear network diagrams and documentation using diagramming tools (Visio, Lucidchart, etc.).
- In-depth knowledge of TCP/IP, BGP, VLANs, VPNs, NAT, QoS, and wireless technologies.
- Strong organizational and troubleshooting skills.
Nice to have
- Basic scripting or automation skills (Python, PowerShell).
- Understanding of cloud networking concepts (e.g., AWS, Azure, or GCP integrations).
Benefits
- The company covers training and successful exam costs for certifications.
Additional details
- Certifications are not required on hire, but are expected to be obtained and maintained.
- Exam retakes after failed attempts are not reimbursed.
Zobhira
