ICICI Bank is hiring candidates for the role of Phone Banking Officer for the Indore, Madhya Pradesh, India location. As a Phone Banking Officer, you will engage with customers across segments and provide assistance to ease their banking journey, servicing their banking, financial and investment needs.
Responsibilities
- Resolving customer queries over the phone on a day‑to‑day basis providing efficient service, providing customers with relevant products and service information and cross‑selling various banking products to existing customers over the phone.
- Handling and resolving customer complaints over the phone in a timely manner.
- Providing customers with relevant products and services to help with their suitable needs.
- Building products that are fair to the customer and fair to the bank.
- Offering products based on customer needs while collaborating with other teams in the bank for suitable product offerings.
- Supporting bank broad training efforts to improve staff knowledge as well as continuously enhancing referral results and cross‑selling.
- Being compliant with information security norms and quality process norms.
- Addressing customer concerns by providing a viable solution.
- Willingness to work with various teams for on‑ground support and deliver enablers as required.
Requirements
- Educational Qualification: Graduates.
- Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view.
- Making a customer feel valued by actively listening to customer grievances.
- Willingness to work with various teams for on‑ground support and deliver enablers as required.
- Address customer concerns by providing a viable solution.
Benefits
- Pay After Placement Training Program – Get Placed In Top MNC's.
Additional details
- Company Name: ICICI Bank.
- Job Position: Phone Banking Officer.
- Job Location: Indore, Madhya Pradesh, India.
- Salary Package: As per Company Standards.
- Application Process: Apply Link – Click Here To Apply (Apply before the link expires).
- Note: Only shortlisted candidates will receive the call letter for further rounds.
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