Sycomp is a global IT services and logistics provider specializing in cloud, data center, endpoint management, and security solutions. The company seeks a hands-on Network Engineer to support network infrastructure deployment, configuration, troubleshooting, and data center field activities in Mumbai. The role involves working with routers, switches, firewalls, cabling, rack and stack, documentation, and incident/change support to ensure high availability and reliable network performance in data center and field environments.
Responsibilities
- Configure, deploy, and support network devices including routers, switches, and firewalls across multi-OEM environments.
- Perform structured cabling activities, including fiber LC/SC/MPO and copper Cat6/Cat6A patching.
- Execute rack and stack activities for network devices, servers, PDUs, and related data center infrastructure.
- Troubleshoot L2/L3 network, hardware, physical connectivity, and performance issues.
- Maintain accurate network diagrams, port mapping, rack details, CMDB/DCIM documentation, and activity records.
- Support incident, change, and escalation processes while ensuring SLA adherence and timely resolution.
- Coordinate with OEMs, vendors, facilities teams, service providers, and internal stakeholders for deployments and issue resolution.
- Support capacity management, documentation updates, and operational readiness for data center environments.
- Participate in maintenance windows, planned changes, emergency support, and critical cutovers as required.
Requirements
- Diploma, BE, B.Tech, or equivalent qualification in a relevant technical field.
- 3–6 years of experience in network engineering and data center infrastructure support.
- Hands-on experience configuring and troubleshooting network devices in production/data center environments.
- Strong knowledge of routing and switching, L2/L3 networking, TCP/IP, VLANs, and subnetting.
- Experience with rack and stack, structured cabling, fiber/copper patching, and physical data center operations.
- Strong troubleshooting skills across both network and hardware layers.
- Good communication, documentation, time management, and coordination skills.
- Ability to work in multi-vendor environments and handle high-pressure operational scenarios.
- CCNA certification is mandatory.
- Ability to safely lift 20–25 kg when required.
- Comfortable working in data center environments, shifts, and scheduled maintenance windows.
Nice to have
- CCNP or equivalent hands-on experience is preferred.
- Additional certifications in Firewall, Network Security, or SD-WAN would be an advantage.
Benefits
- Opportunity to work in a global setting and collaborate with cross-functional teams.
- Strong culture and commitment to employee growth with a 93% company-wide retention rate.
- Environment where people can make a meaningful impact, develop professionally, and build rewarding careers.
- Travel allowances or reimbursements for required travel as per company policy.
Additional details
- This role may require travel within Mumbai between data centers, office locations, customer sites, or PoPs. Occasional domestic travel may also be required for deployments, audits, training, emergency support, or major cutovers. Travel may be required on short notice for critical incidents.
- Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.
- Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at careers@sycomp.com.
- Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.
- Learn more about Sycomp and our employee benefits at: https://sycomp.com/careers/
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