Posted today · be early
Global Support Manager
MGID
WorldwideremotePosted today
Skill Required
Global-Technical-Support-ManagerPublisher-Account-SupportAccount-ManagerCustomer-Support-ManagerDigital-Marketing-Account-ManagerGlobal-Service-ManagerSupport-ManagerGoogle Analyticsrelated fielddevelopinganalyticsHubSpotandFulltime
Key highlights
- Required experience: 1+ years in digital advertising or related field
- Languages: Fluent Ukrainian and English
- Key Focus: Publisher relationship management and revenue optimization
Role overview
MGID is a global native advertising platform that helps brands reach unique local audiences at scale through privacy-first targeting technology. The Publisher Global Support Manager will be responsible for managing and developing relationships with existing publishers, maximizing revenue through account optimization and upselling, and minimizing churn to maintain portfolio performance and achieve revenue and margin targets.
Responsibilities
- Provide timely and high-quality support to existing publishers.
- Identify and resolve technical and operational issues.
- Analyze publisher performance and implement optimizations to increase revenue.
- Identify and execute upselling opportunities for MGID products.
- Maintain accurate records of activities in HubSpot.
Requirements
- 1+ years of experience in digital advertising, account management, publisher support, or a related field.
- Ability to build and maintain strong relationships with publishers, identify growth opportunities, and manage multiple accounts effectively.
- Knowledge of digital advertising, website monetization, and key performance metrics (Revenue, RPM, CPM, Margin).
- Experience with CRM systems (preferably HubSpot), data analysis, reporting, and account optimization.
- Strong communication and problem-solving skills, with a proactive and results-oriented approach.
- Ukrainian — fluent
- English — fluent
Nice to have
- Bachelor's degree in Business, Marketing, Economics, or a related field is preferred.
- Experience working with publishers, website owners, or advertising networks.
- Understanding of programmatic advertising, Google Ad Manager, and AdSense.
- Experience in website monetization and revenue optimization.
- Familiarity with HubSpot, Google Analytics, or similar tools.
- Experience in upselling and identifying account growth opportunities.
- Knowledge of additional foreign languages
Additional details
- MGID is an awesome place to work for those who share a results-driven culture, passion for AdTech, innovation, and human focus.
- We set ambitious goals, approach challenges with enthusiasm, and value honesty, transparency, and empathy.
- We celebrate the diversity and the unique contributions of each individual.
- We are proud to be an equal opportunity employer.
- By submitting your application, you confirm that you have read and understand the MGID Careers Privacy Notice and understand that your personal data will be processed for recruitment purposes as part of this application.
- You have the right to access, rectify, or erase your data, as well as to object to its processing.
- You can request data correction or request to be deleted from our database.
- Originally posted on Himalayas
