Posted today · be early
(Fluent English) Technical Support Consultant (Global)
SupportYourApp
IndiaremotePosted today
Skill Required
Technical-Support-ConsultantTechnical-Support-SpecialistTechnical-Support-EngineerCustomer-Support-SpecialistPayments-Support-SpecialistTechnical LeadtroubleshootingEngineeringanalyticalSnowflakeITILTableauMongoDBPostmanwrittenSQLandContract
Key highlights
- Compensation in USD
- 3-5 years of experience required
- Fully remote opportunity
- Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3
- C1 English proficiency required
- No time-tracking requirements
Role overview
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support. The company operates globally, supporting clients in 60 languages across diverse industries, and offers a multicultural and multilingual environment with a People First management approach.
Responsibilities
- Deliver outstanding technical support via emails and video calls
- Collaborate with internal teams to investigate and resolve customer issues efficiently
- Represent the company by ensuring a positive customer experience throughout the issue resolution process
- Develop strong product knowledge to provide accurate guidance and support
- Assist customers with customized reports and analysis using data visualization tools
- Monitor and troubleshoot connection issues using internal and external tools
- Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system
- Escalate complex technical issues to engineering teams when required to ensure timely resolution
- Maintain deep understanding of client solutions and meet KPI
Requirements
- Excellent English skills (at least C1 for both spoken and written)
- 3-5 years of experience in customer and technical support role is a must
- Proven knowledge of the payments ecosystem mechanisms
- Ability to troubleshoot using databases & other technical tools
- Excellent customer-facing skills to ensure a positive customer experience
- Strong analytical thinking and research skills
- Ability to identify when an escalation to the Engineering team is required
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload)
Nice to have
- Experience with SQL \ Postman
- Experience with MongoDB , Tableau, Snowflake
- QA background
Benefits
- Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Additional details
- The items listed in the benefits section may vary depending on the terms of your engagement; independent contractors may not be eligible for all of these
- Specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
- You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn
- Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp
- We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law
- Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice
- Internal job code: 3F1
- Originally posted on Himalayas
