At Arkatechture, we believe data should empower better decisions. Since 2012, we've partnered with financial institutions across the country to solve complex data challenges through modern analytics, cloud technologies, and AI-powered solutions. Our mission is built on three simple pillars: Do something meaningful, with a great team, earning what you deserve. While this role is expected to grow into formal people leadership, your technical expertise, problem-solving ability, and customer partnership skills are what will make you successful from day one.
Responsibilities
- Serve as the senior technical resource for our Business Intelligence and Data Analytics Support team.
- Lead the investigation and resolution of complex customer issues involving data, analytics, and cloud platforms.
- Perform root cause analysis and implement scalable, long-term solutions—not just quick fixes.
- Review SQL and BI object changes while promoting development best practices.
- Mentor and coach analysts, helping elevate the technical capabilities of the entire team.
- Identify opportunities for automation and continuous improvement across support processes.
- Lead root cause analysis meetings as necessary to dig into any thematic issues that crop up and how we can mitigate them.
- Help customers maximize the value of Arkatechture's analytics platform through technical guidance and best practices.
- Partner closely with Customer Success to improve customer satisfaction, retention, and platform adoption.
- Support customer meetings by offering technical expertise, hold office hours, expand upon Knowledge Base articles and Learning Management System training for customers.
- Communicate complex technical concepts clearly to both technical and non-technical audiences.
- Design, develop, troubleshoot, and optimize complex SQL solutions.
- Troubleshoot ELT processes, data pipelines, and BI reporting environments.
- Monitor and resolve issues with Tableau and Power BI dashboards and scheduled refreshes.
- Collaborate across Engineering, Customer Success, and Product teams to deliver scalable customer solutions.
Requirements
- 6+ years of experience working with SQL in production environments
- Deep expertise with relational databases and cloud data platforms (Snowflake, Databricks, SQL Server, Oracle, Redshift, Synapse, BigQuery, or similar)
- Strong experience designing, troubleshooting, and optimizing data warehouses and analytics solutions
- Experience with Tableau and Power BI
- A strong understanding of data modeling, ELT processes, and modern analytics architecture
- Exceptional analytical and troubleshooting skills
- Outstanding communication skills and the ability to build trusted customer relationships
- Experience mentoring teammates or serving as a technical leader
- Experience with Agile development practices and tools such as Jira, Confluence, and Bitbucket
Nice to have
- Professional Python experience
- Experience supporting cloud infrastructure, preferably AWS
- Financial services, banking, or credit union technology
- Customer-facing consulting or technical support leadership
- Modern data engineering and cloud architecture
- Data governance or data quality initiatives
- AI or machine learning technologies
Benefits
- Flexible remote work with optional access to our Portland, Maine office
- Four-day work week after three years of service
- Competitive salary and comprehensive benefits
- Medical, disability, life insurance, and optional dental and vision coverage
- 401(k) with company match
- Generous paid time off and paid holidays
- Professional development and certification reimbursement
- Opportunities to influence our technical direction while continuing to grow your own expertise
Additional details
- We're looking for someone who enjoys solving difficult technical problems and helping others do the same.
- Our values guide everything we do: Put the team first. Practice humility. Take pride in your work. Stay curious. Care for your community and the environment. Take the work seriously, but not yourself.
- We hire people who are humble, curious, collaborative, and driven by continuous improvement.
- Don't meet every qualification listed above? We still encourage you to apply. Research consistently shows that talented candidates, particularly women and underrepresented groups, often hesitate to apply unless they meet every requirement. If this role excites you, we'd love to hear from you.
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