ModSquad seeks tech support agents to deliver top‑notch support on a developer platform as part of a 24/7 project requiring at least 20 weekly hours. The ideal candidate is detail‑oriented, has solid QA knowledge, understands scripting, and is familiar with game engines and digital marketplaces.
Responsibilities
- Provide technical support for customers on a developer platform
- Assist customers with technical issues and troubleshooting
- Gather and analyze technical data to resolve issues
- Use CRM systems such as Salesforce to track interactions
- Maintain detailed documentation of support interactions
- Collaborate with internal teams to ensure timely resolution
- Follow quality assurance and testing methodologies relevant to game development
Requirements
- Technical Customer Support experience
- Knowledge of digital marketplace platforms
- Familiarity with quality assurance processes and testing methodologies relevant to game development
- Ability to gather and analyze technical data
- Foundational understanding of scripting or programming concepts
- Professional English fluency
- i7 Quad Core 3.0 GHz or higher processor
- 32 GB RAM
- Nvidia 3080 or higher (or equivalent) graphics card
- 500 GB+ hard drive space (recommended 1 TB)
- Stable power connection
- Internet speed of at least 100 Mbps download and 20 Mbps upload
- Very strong attention to detail
- Dual monitors highly recommended
Nice to have
- Robust knowledge of game engines
- Game development knowledge
- 3D digital asset moderation
- Significant advantage of being a gamer or having deep understanding of the gaming industry
- Experience with Salesforce or other CRM platforms
Additional details
- Read below thoroughly for ideal skills and hardware requirements.
- Originally posted on Himalayas
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