Senior Product Specialist (Implementation) - SaaS
Zenoti
Hyderabad, Telangana, IndiaPosted 1 month ago
Skill Required
Professional Services
Key highlights
- Great Place to Work Certified™ (2021-2022)
- Enterprise SaaS implementation experience required
- Cloud solutions experience required
- $1B+ unicorn valuation company
Role overview
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, enabling businesses to manage appointments, POS, CRM, employee management, inventory, and marketing. The platform streamlines operations, reduces costs, and improves customer retention for over 30,000 salons, spas, and fitness studios globally. As a Product Specialist in the Adoption organization, you will analyze business requirements, translate them into Zenoti product features, and ensure effective customer training and adoption to help clients achieve their business goals.
Responsibilities
- Partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution
- Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue
- Independently handle customer adoption procedures while delivering excellent customer service
- Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations
- Drive proofs of concept and pilots for high-priority and complex customers
- Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan
- Address customer issues and concerns in a timely manner to ensure customer satisfaction
- Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning
- Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products
- Work and communicate across groups and articulate the needs for compliance and risk management
Requirements
- Experience in Implementation and support of Enterprise SaaS products
- Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions
- Strong business consulting experience or equivalent in an external customer facing role
- Proven fast learner of enterprise applications, experience in implementing cloud solutions
- Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions
- Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation
- Ability to manage and work across multiple projects
- Experience working with remote teams across different time zones
- Strong ability to demo/train and deliver excellent customer presentations
- Strong logical, analytical and problem-solving skills
- Ability to learn new skills and operate in a fast-paced and changing environment
Nice to have
- Good to have knowledge of accounting principles, inventory management, and business processes optimization
- Experience in the wellness/spa industry is a plus
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry
Additional details
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY
- Recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500TM
- Recognized as a Great Place to Work CertifiedTM for 2021-2022
- Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training
