Collections Manager - Team Lead - Lending Collections
Paytm
Ahmedabad, Gujarat, IndiaPosted 3 months ago
Skill Required
Business
Key highlights
- More than 3 years of relevant experience in Collections role required
- Graduation/Post Graduation preferred
- Flexible working options and diverse, inclusive workplace
- Part of India's largest digital lending story at Paytm
Role overview
Paytm is seeking a Collections professional to serve as a liaison between creditors and consumers for a specified area. The role focuses on achieving collections targets, monitoring overdue accounts, reporting collection activity, addressing client queries, and developing repayment plans within India's leading mobile payments and financial services distribution company.
Responsibilities
- Achieve the collections target and control collection flow for the specified area assigned
- Control flow cases and focus on non-starters
- Ensure documented feedback
- Ensure adequate feet on Street availability (bucket-wise / segment-wise)
- Liaise between creditors and consumers
- Observe accounts to identify overdue payments
- Report collection activity
- Address client queries
- Develop repayment plans
Requirements
- More than 3 years of relevant experience in Collections role
- Demonstrated success and achievement orientation
- Excellent communication skills
- Strong negotiation skills with a bias for driving results in a high-performance environment
- Strong relationship skills
- Working knowledge of computers
- Graduation/Post Graduation
Benefits
- Flexible working options so employees can work in the way that best suits them
- Opportunity to develop career
- Diverse and inclusive workplace where diverse backgrounds, perspectives and life experiences are celebrated
- Work is Fun
Additional details
- Paytm is India's leading mobile payments and financial services distribution company
- Pioneer of the mobile QR payments revolution in India
- Paytm builds technologies that help small businesses with payments and commerce
- Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology
- Liaison between the creditors and consumers — observe accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans
- Enviable 500 mn+ registered users
- 21 mn+ merchants and depth of data in our ecosystem
- Unique position to democratize credit for deserving consumers & merchants, committed to it
- India's largest digital lending story is brewing here
- Opportunity to be a part of the story